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T-Mobile Offers AppleCare+, Giving Customers Access to Repair Services Through Apple and ASPs

        

As reported in several outlets last week, T-Mobile has just announced the addition of AppleCare to its existing Premium Device Protection and JUMP! upgrade plans, at no additional cost.

This means that any T-Mobile customers who already pay $12 per month for JUMP! or the carrier’s Premium Device Protection plan, can get AppleCare+ for their iPhone or iPad. If you’re a T-Mobile iPhone or iPad customer with one of these plans, you can now have your device repaired under the AppleCare+ program by ComputerCare. If you have a cracked iPhone screen, you may also be eligible for ComputerCare’s same-day iPhone repair service in the Bay Area.

Here is a list of the services that are now included as part of those plans:

  • 24/7 priority access to AppleCare’s award-winning technical support via chat or phone
  • Low service fees, such as $29 for iPhone screen repair
  • $0 for battery service
  • Apple-certified repair or replacement at Apple Stores and Apple Authorized Service Providers
  • Hardware service with genuine Apple parts
  • Software support for iOS, iCloud, and Apple-branded iOS apps
  • Hardware repairs and service backed by Apple

T-Mobile has been offering repair services for iPhones and iPads for several years, however this is the first time that the repairs can be carried out directly by Apple or one of its Authorized Service Providers, rather than a T-Mobile-appointed third-party repair service. If customers were to purchase AppleCare+ on its own, the cost is $129 per device.

These new plans apply to all new T-Mobile customers, however existing T-Mobile customers are retroactively eligible to apply for this AppleCare+ coverage if they have upgraded to a new Apple device within the last 60 days. If you’re unsure of your eligibility, contact T-Mobile customer support for more information.

For details about T-Mobile’s various device protection plans, check out the company’s announcement here: https://newsroom.t-mobile.com/news-and-blogs/premium-device-protection.htm

If you’re having trouble with your device, open a ticket with ComputerCare today.