New Repair Center Open in Seattle

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ComputerCare is expanding! We’re proud to announce the opening of a brand-new repair center in the heart of downtown Seattle. With views of the iconic Space Needle and just a stone’s throw from the rapidly growing South Lake Union area, ComputerCare’s Belltown location is the only authorized Apple repair center in the entire downtown area.

Home to well-known companies such as Amazon, Microsoft, Expedia, Zillow and a host of highly respected biotech and research organizations, the greater Seattle area is experiencing unprecedented growth and expansion. What it lacked, however, was a world-class technology repair provider catering to the needs of consumers and businesses downtown. Located at 2827 2nd Avenue, the new facility offers ComputerCare’s full range of repair and service offerings for Apple, Lenovo, HP and Toshiba products. For business clients, this includes free pick-up and delivery.

Commenting on the new location, ComputerCare President, Georgia Rittenberg said, “Establishing a base in Seattle makes a lot of sense for ComputerCare. It allows us to bring our award-winning repair services closer to existing customers in the Seattle region, while opening new opportunities for future expansion in the Pacific Northwest. The Seattle area is a booming technology center, and yet suffers from a real shortage of quality computer and phone repair options. We’re very excited to offer our exceptional repair services and personal attention to businesses and consumers throughout the Seattle metropolitan area.”

If you live or work in the Seattle area, and are having problems with your laptop or mobile device, feel free to give us a call or drop by our office for a consultation. Our friendly team is there to help.

You can reach our Seattle team at 206-743-8052. Or, to open a help ticket, visit: http://computercare.net/local-services/ and click on “Get Started.”

ComputerCare Earns Bronze at 2017 American Business Awards

        

ComputerCare has just been named winner of a Bronze Stevie® Award in the Customer Service category of the 15th Annual American Business Awards.

This year’s American Business Awards attracted more than 3,600 submissions from organizations of all sizes, and from virtually every industry vertical. The awards cover a wide range of categories, including Startup of the Year, Executive of the Year, Best New Product or Service of the Year, and more. ComputerCare was nominated in the Customer Service Team of the Year category.

“I’m so proud of our customer service team and the recognition they will get through this award,” said Georgia Rittenberg, President of ComputerCare. “Our reputation, success and growth are all built on the work these people do each and every day. My heartfelt congratulations to the team.”

Here is an excerpt from our winning submission:

In 2016, the achievements of the customer service team were critical in securing several industry accolades, including Apple’s coveted Premium Service Provider status. This designation is only given to a handful of Apple’s Authorized Service Providers in recognition of their extraordinary commitment to technical excellence and superior customer service. As a Premium Service Provider, ComputerCare’s customer service team needed to meet very high standard for overall satisfaction, repair time, customer interactions and wait time, demonstrating exceptional repair support and customer experience.

In addition to Apple, the customer service team also strengthened its relationship with Lenovo in 2016. ComputerCare was already a recognized Authorized Service Provider for Lenovo’s business accounts, and due to the success and positive feedback given to Lenovo from these corporate clients, ComputerCare earned Lenovo’s Premier Authorized Service Provider status. This gave ComputerCare the ability to carry out warranty and non-warranty service and repair on Lenovo’s entire range of business and consumer devices, including ThinkPad™ laptops and tablets, Miix Windows® tablets, Chromebook laptops and all IdeaPad™, ThinkStation and WorkStation series computers. As a Premium Authorized Service Provider, ComputerCare also has access to information about each device’s warranty status, enabling faster repairs and turnaround times for customers.

Most importantly, ComputerCare’s customer service team understands how much people rely on their devices for work and play. They recognize the frustration that users feel when these devices break down, when they’re facing possibly expensive repairs, or when they’re at risk of losing valuable data. It’s at these times that ComputerCare’s customer service team shows their true value, answering any questions that customers have and doing their utmost to get these devices up and running as quickly as possible. They’re really that good!

Details about The American Business Awards and the list of 2017 Stevie winners are available at www.StevieAwards.com/ABA.

ComputerCare Awarded Apple’s Premium Service Provider Status

        

We’re proud to announce that ComputerCare has been awarded Apple’s Premium Service Provider status for the second consecutive year. Having been an authorized service provider for Apple since 2008, ComputerCare today repairs the company’s full range of iPhones, MacBooks, iPads and more for a growing base of consumer and business clients.

Upon receiving the coveted ‘PSP’ status, ComputerCare’s president, Georgia Rittenberg, said, “There are many different criteria that a service provider must meet in order to earn Apple’s Premium Service Provider status. It requires outstanding performance from both the technical, and customer service teams. I’m so proud that the hard work and attention to detail we put into every single repair is being recognized and appreciated by our customers. We are thrilled and honored to once again be recognized by Apple for our continued commitment to technical support and customer care.”

Anyone who follows ComputerCare news may remember that back in 2016 we successfully launched a same-day iPhone display repair service in the Bay Area that now repairs hundreds of iPhones every month. In addition, a growing proportion of our business is being driven by an Apple Support app that allows consumers to make a repair appointment directly with ComputerCare or other Authorized Service Providers instead of waiting for help at a Genius Bar. Being the only Premium Service Provider in the Santa Clara area (and one of only 10 PSPs in California), ComputerCare appears at the top of that list.

If you’re experiencing any problems with your iPhone or other Apple products, we’d love to help. You can make an appointment with us directly by going to computercare.net and clicking on “Open a Ticket” at the top of the page.

ComputerCare Expands Relationship with Lenovo

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We are delighted to announce that starting immediately, ComputerCare is now a Lenovo Premier Authorized Service Provider for the full range of Lenovo consumer products sold in the U.S. As a result, ComputerCare can provide warranty repair services for ThinkPad™ laptops and tablets, Miix Windows® tablets, Chromebook laptops and all IdeaPad™, ThinkStation and WorkStation series computers. This means that whether you are a business client or an individual, we can instantly provide you with information about your device’s warranty status, and perform repairs to get you up and running again.

Keith Gedrose, Senior Manager of ASP/Retail Partner Management had this to say about the news: “Lenovo is the fastest-growing PC brand in North America this year, driven by our unmatched quality and reliability. But when a computer does need repair, we want to help our customers find a nearby Authorized Service Provider to fix problems quickly and with complete satisfaction. For that reason, we are thrilled to recognize ComputerCare’s long-standing relationship with us by elevating them to a Premier partner in our ASP program.”

This recognition from Lenovo highlights ComputerCare’s dedication to fast, quality repairs and exceptional customer service.

For more details about this news, read the entire announcement here.
To open a service ticket, or to find out how ComputerCare can repair your device, read more about our local services here.

ComputerCare welcomes new President, Georgia Rittenberg

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Our Board of Directors has appointed Georgia to the position, effective immediately. Alan Rittenberg, the former President, will take on the role of Executive Chairman of the company.

“Having worked closely with our customers and employees since 2013, Georgia understands the market, has a top-to-bottom understanding of our business and a vision for our long-term future,” said Alan Rittenberg.

Most recently, Georgia has been Vice President of Operations, in charge of all aspects of Sales, Marketing, Human Resources and Technical Support. She also hired and built out the company’s customer service team, and helped ComputerCare secure Apple’s prestigious Premium Service Provider title.

“Alan started ComputerCare in 2004, and has built it into a thriving business that provides managed IT and repair services to many fortune 100 companies in the Bay Area and beyond,” said Georgia. “I’m proud to take on the reins of the company and usher its continued growth in the years to come.”

For more information, check out the full press release.

New Honors from Apple

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We’re happy to announce that ComputerCare has been certified as an Apple Premium Service Provider, a designation that’s only given to a handful of Apple Authorized Service Providers in recognition of their extraordinary commitment to technical excellence and customer service.

Premium Service Providers must show that they consistently deliver exceptional repair support and customer experience meeting Apple’s exacting standard for high-quality repair and prompt service. ComputerCare adheres to the strictest levels of warranty and non-warranty support and repair for a host of Apple products, including iPhones, MacBook Pros, MacBook Airs, iPads and more. We also recently launched a same-day iPhone screen repair service in the Bay Area, and plan to expand this service to other locations in the near future.

Whether you’re at home or at work, most of us can’t live without our computers and mobile devices by our side. When they break, we need them fixed as soon as possible. Our goal is to deliver the absolute best level of customer service and finish repairs quickly and conveniently. Our Apple certified technicians and staff are a vital part of that success.

For more information, check out the press release.