Apple has some exciting news for people who use its line of iPhone or iPad products. The company has taken the wraps off a new app, simply called ‘Support.’ The app helps iOS device users find links to support articles, and allows them to schedule appointments with Apple’s authorized service providers, like ComputerCare, and not just at Genius Bars, if they have more serious issues.
The Support app has access to your Apple ID and information about your registered products, making it a snap to find support for the right device. This also makes it possible for the service provider to access warranty information about the specific device, making the whole process faster and more convenient.
For more technical questions, users also have the option to visit Apple’s dedicated Twitter account (@AppleSupport) where they can find product tips, tricks and customer support.
Here’s how Apple describes the new app:
Need help? Apple Support app is your personalized guide to the best options from Apple. Find answers with articles tailored to your products and questions. Call, chat or email with an expert right away, or schedule a callback when it’s convenient. Get a repair at an Apple Store or a nearby Apple Authorized Service Provider. Apple Support is here to help.