Employee of the Month – Enzo Delacroche

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For the month of February, we are thrilled to introduce Enzo Delacroche, our latest Employee of the Month. Enzo is one of our talented mobile devices technicians, working at ComputerCare’s headquarters in Santa Clara. He started working at ComputerCare in June of 2017 and has proven to be a fast learner and a great addition to our mobile devices team. Enzo provides fantastic customer service, is always willing to help, and has been an asset working on recent iPhone projects.

We sat down with Enzo to get the inside scoop about his work at ComputerCare. Here’s a small part of our conversation:

CC: Describe your role here at ComputerCare
ED: I am a Mobile Device Technician and my main responsibilities are troubleshooting and repairing Apple iPhone and Android devices. There’s a nice mix of other devices such as iPads and Beats headphones to keep things interesting.

CC: What is the most rewarding part of your job?
ED: When a walk-in customer comes in and vents about the problems they’re having, they usually think that it will probably take a week to fix or that they will have to pay a lot for a repair. So, I definitely love seeing their reaction when I tell them that I was able to fix the issue with some quick troubleshooting and often with no charge for devices under warranty. Now that’s where it’s at.

CC: Do you prefer Macs or PCs?
ED: I was gifted a Mac for college and it has been my only laptop until recently. Macs are for sure very user friendly and are my go to, but I bought a PC, too, to use with certain applications that I wanted.

CC: What was the best gift you ever got from someone?
ED: For graduation, my girlfriend surprised me with plane tickets to Seattle. She knew that I’d never been outside California, and I’d always talked about how it rains a bunch there and how I’d like to visit. I never thought she would ever get us tickets and an Airbnb! Plus, it rained while we were there, so boom!

CC: What are some of your hobbies away from work?
ED: Some of my passions outside work include cooking foods from all sorts of different cultures. Ramen, chile verde pork stew, coconut curry, pizza from scratch, baked mac n cheese and fried chicken are just some of my favorites. I also enjoy practicing Tae Kwon Do, along with learning about various martial arts and their tools. Most recently I’ve been practicing bo staff.

Congratulations, Enzo. We couldn’t be happier that you’re part of our team.

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net or check out our current openings via LinkedIn or our Careers page.

Take Advantage of Apple’s iPhone Battery Replacement Program

        

Until the end of 2018, Apple has reduced the price of iPhone battery replacements for the iPhone 6 and later models to $29. Even better, if you bought AppleCare+ for your iPhone and it is still within the two-year hardware repair coverage window, then your iPhone battery replacement will be free.

Keep in mind that demand for this service is currently very high, so be sure to call ComputerCare directly before you bring your iPhone in for service. You can reach us at: ComputerCare Santa Clara: (650) 475-5500 and ComputerCare Seattle: (206) 743-8052.

The iPhones models included in the battery replacement program are:

  • iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus

When you bring your iPhone in to have its battery replaced, the first thing we do is run a standard diagnostic test to check the battery life and general health of your iPhone. Even if the results of the test show a healthy battery, Apple is allowing the replacement to go ahead.

MAKING AN APPOINTMENT IS EASY

You have several options. If you live near ComputerCare’s Santa Clara or Seattle locations, you can simply give us a call to see if we have batteries in stock before bringing your iPhone to us. Alternatively, you can start a ticket through our website here. If you don’t live or work near ComputerCare, Apple has made it easy to find a participating service provider through its support page. Remember, even if you successfully make an appointment, the app doesn’t keep track of battery stock information, so it’s best to phone ahead to be on the safe side.

To use the Apple’s appointment tool, go to Contact Apple Support and click on See Your Products. You’ll also need to sign in using your Apple ID.

Then, follow these instructions:

Step 1 – Choose ‘iPhone’

Step 2 – Choose “Battery, Power & Charging”

Step 3 – Choose “Battery Replacement”

Step 4 – Choose “Bring in for Repair”

(or send in for repair if you can wait – usually two weeks)

Step 5 – Confirm your location and carrier details.

The map will show availability and distance.

To schedule an appointment, click on a store and choose a time slot. DON’T FORGET TO CALL TO CONFIRM BATTERY AVAILABILITY. If batteries are in stock, the replacement process takes less than a day.

Last but definitely not least, before you bring your iPhone in for a battery replacement (or any major repair) BACK IT UP via iCloud or iTunes so that you don’t risk losing precious data.

ComputerCare is an Authorized Service Provider for Apple, Lenovo, HP, Toshiba and other brands. We are proud to offer repairs, servicing, upgrades and more on laptops, desktops and mobile devices, whether under warranty or not.

GOT QUESTIONS? Call us at:
ComputerCare Santa Clara, CA: (650) 475-5500
ComputerCare Seattle, WA: (206) 743-8052

iPhone 7 Repair for “No Service” Issue

        

Apple has announced an iPhone repair program for iPhone 7 devices experiencing a specific ‘No Service’ issue. If your iPhone 7 is exhibiting these symptoms, visit the Apple support site for information about the affected models and the service process: https://www.apple.com/support/iphone-7-no-service/

As an Apple Premium Service Provider, ComputerCare is happy to assist you with repairs for eligible devices, free of charge. We have locations in Santa Clara and Seattle, so contact us for an appointment. You can open a trouble ticket here, or call our Santa Clara or Seattle offices for help.

–       Santa Clara – (650) 475-5500

–       Seattle – (206) 743-8052

And remember, before bringing your iPhone in for service, back it up using iTunes or iCloud.