We know folks would rather not see us, and that’s okay. You only come to a computer repair shop when something is super broken. We get that. That’s why we try to make sure when you do have to come to us, you get absolutely the best service possible. If we can, we’ll get your repairs covered by the warranty so they are free to you. If it’s not covered, we’re very upfront with our pricing and do our best to get things running smoothly for you again.
What if we could go a step further and help you not see us at all? Here’s a quick tutorial on how to be your own IT guy so you won’t have to see us again so soon. But know you will be missed. 🙂
Tip #1 – Turn it off, and turn it back on!
This really is the Holy Grail of IT fixes. It’s amazing how many things this cures. Like blowing on the cartridge or jiggling the handle, it’s an amazing panacea for a variety of technical glitches. Chances are, if you have a computer problem (not related to obvious physical damage, of course), every tech you’ll talk to is going to ask if you’ve turned it off and turned it back on yet.
Tip #2 – Update Everything!
If things are kind of working, but not really, or your system is slow, glitchy, or just doing weird things, it may be a software issue. The first step is to make sure everything is up to date. Go through and make sure everything is as updated as possible.
Tip #3 – GOOGLE it!
IT guys are good at fixing things, but there’s pretty much no way to know everything about every machine. So chances are, when you call a support line or chat with your IT guys at work, unless it’s something right down the middle of the plate, they’re Googling it. Why do you think doctors leave the examination room before giving you a diagnosis? Everyone looks up stuff, and you should, too. Problem is, many folks are kind of terrible at Googling a fix for their problem. So try this: Think of the question you would ask the IT guy about your repair, and type that question, exactly as you would say it, directly into Google. If it’s fixable, there’s a good chance your first result will show you the way.
If all else fails, bring it to us. Mechanics fix your car. Plumbers fix your pipes. This is what we do. We’ll make sure to get as much covered by your warranty as possible, so it’s free to you. And if your repair isn’t covered, we’ll give you sound advice and straight forward pricing. Because we know you don’t want to come to us, but we’ll do everything we can to make you glad you did.