Understatement of the new decade: the situation is really tough right now. Now that the Bay Area and Washington State have locked down to protect us from the spread of COVID-19 (thank you!), so many of us are working from home, trying to keep ourselves and each other safe. But what happens when the phone or laptop that allows you to be a crucial part of the WFH taskforce suddenly develops a problem? If this were a few days ago, when Genius Bars and Geek Squads had all shut down, you’d be stuck. Today, though, ComputerCare has a solution. We are proud to announce the initiation of our completely COVID-safe service process! Outside our offices in Santa Clara and Seattle, we have installed secure drop-off lockers where walk-in clients can now safely deposit their devices for service and repair.
Our New COVID-Safe Service Process
Clients simply need to fill out a service ticket for Seattle or the Bay Area. Your email confirmation will contain COVID-safe drop-off instructions, so you can drive to our Seattle or Bay Area ComputerCare location, find the correct locker and enter the combination code in the padlock to leave your device inside.
After we diagnose your device, we will contact you to explain the service and, for out-of-warranty repairs, collect your payment method. Then, as soon as your device is ready, we’ll email you to confirm your preferred pick-up date. The day of your scheduled pick-up, you will receive an email with the correct locker and combination. Please note that turn-around times may be slightly lengthened, but we’ll do our best to get it back to you as fast as current circumstances allow!
Our Safety Measures
To safeguard you and our technicians, you will not interact directly with anyone during the drop-off at our lockers. Surfaces will be wiped down by our employees with disinfectant after each use to ensure proper sterilization practices are taking place. Signage will also be posted to remind you to maintain a ten-foot distance from anyone else at the lockers.
At the same time, to make sure your devices are protected, the padlock combinations will be changed after each use. Phone support will be provided throughout the whole process, updating you on receipt, diagnosis, invoicing, and repair of your device. We can also be reached in case of technical difficulties with the lockers.
No matter what happens, ComputerCare is going the extra mile to provide the COVID-safe support you need to work from home with all your devices in tip-top condition. If you already need a device repaired or just want more information about your options, visit our information page!
It’s always a major shock these days if you press your computer’s power button and…nothing happens. Since one of the most common at-home solutions to computer problems is to restart the computer, if you can’t even get it on in the first place, there seems to be little hope of recovery! However, it’s not always a totally lost cause, and even when the computer won’t turn on, a reputable computer repair service like ours can usually still intervene to save the day. Before you bring your device to us, though, here are a few things to investigate.
If your computer or laptop won’t turn on, the problem could always be as simple as a loose plug in an electrical socket or a drained battery. Always check your cord to make sure it’s seated correctly, both in the wall and in your devices power receiver, and if you have a battery-powered device, to give it a little time to charge before trying to turn it on again. If a desktop if plugged in correctly, also check the power-supply switch on the back of the tower to make sure it’s flipped to ‘on.’ If none of these fix the problem and you happen to know you’ve been doing work inside your laptop or computer tower case, it may also be worth checking your internal power cable to make sure it is correctly connected. However, if none of these tricks solve the problem, very likely there is a serious issue with the power supply itself, in which case it’s time to talk to us about a repair.
If you can power on the computer but only get an error message about the bootable device, then the problem is a bit more complicated. Either your computer is failing to boot from the harddrive where your operating system is installed, or that harddrive has failed entirely and needs to be replaced. If you are comfortable with accessing the BIOS or Open Firmware of your device to look at the boot order, you can check these problems yourself. On the other hand, if that kind of trouble-shooting feels a bit beyond your paygrade, feel free to contact us for a diagnosis.
Crash during Boot
This problem could be caused by either your software or your hardware. We recommend rebooting in Recovery for Macs or running Startup Repair for Windows. This should accurately diagnose any software issues, but if the recovery and repair process fails, then quite likely the problem is rooted in your hardware and you will need expert help like ours to address the difficulty.
Of course, if you don’t want to deal with any of this, because life is busy or computers are intimidating, we will be happy to help you with any of these concerns for our low diagnostic fee of $49. If a problem does emerge, we waive that fee if you decide to use our services for repairs, so the whole process can be painless and inexpensive for you. Don’t forget to contact us next time your computer won’t boot, as we can always help.