Apple Silicon is Big News, but What is Silicon and Why Does it Matter?

Apple Silicon
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Intel has been the leader in the processing world for nearly fifteen years – basically forever in tech terms. Their microprocessors power the bulk of commercial computers, with the Core i7 processor being especially famous for its speed and capability. What is a microprocessor, you may ask? For such questions we turn to…Wikipedia! There we discover it is a “multipurpose, clock-driven, register-based, digital-integrated circuit that accepts binary data as input, processes it according to instructions stored in its memory, and provides results (also in binary form) as output.” Wow. In layman’s terms, it’s your computer’s brain and Intel probably made it.

Then at this year’s Apple WWDC, the company announced their goal to sell their upcoming Macs and Macbooks with their own silicon chips (AKA, microprocessors), instead of Intel’s. Rumor has it that Intel’s struggle to reduce transistor size to 10nm, with the goal of fitting more transistors on a processor. More transistors means less space between them, and thus less resistance, less heat, and greater computing power. Apple also, understandably, wants to establish a common architecture for all of its devices, instead of using its own processors for iPads and iPhones, but Intel for computers. 

So What’s Special about Apple’s Silicon?

Apple will be launching a proprietary ‘system on chips’ (SoC) based on ARM or ‘reduced instruction-set computing,’ which theoretically will allow for more powerful processing without any limitations from the size of transistors. Since the instruction-set is reduced, the processor doesn’t have to deal with the vast number of commands that an Intel microprocessor handles based on its complex instruction-set computing. Unlike other ARM-based systems, though, Apple’s SoC has been designed to handle 64-bit applications, as well as offer advanced power management, machine learning, the Secure Enclave, the Neural Engine, Apple’s own GPU, and much more. Additionally, they will now be able to integrate all their products perfectly, allowing for an even more seamless Apple experience for users.

Any Downsides?

Since Apple is somewhat new to the silicon industry (they only introduced their first microprocessing chip in 2010) compared to Intel (1971), there may be some bugs to work out as they introduce their first range of processors. However, that’s where an expert Authorized Service Provider comes in. If you buy a new Mac with Apple silicon in a few months, and experience some technical hiccups along the way, ComputerCare will be here to help you out. We offer lots of convenient options for maintaining your devices, even with the limitations of the pandemic. And if you prefer to stick with Intel…no worries! We’ve still got your back.

Apple Hosted Its Worldwide Developers Conference Virtually This Year!

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In a move that was unprecedented until the advent of COVID-19, but now is becoming a new standard, Apple moved its annual Worldwide Developers Conference (WWDC) online for 2020. This is a cool move, since it allows the event to become even more accessible to even more people. And as always, Apple had some exciting news to share about its upcoming developments. Let’s take a quick look, so you can get excited about future Apple products, and then bring them to us when you need hardware support from an Authorized Service Provider!

iOS 14 Is on Its Way

iPhones will get an operating system update later in the year, with three notable changes.

  • Home screen widgets: Taking a page from the Apple Watch apps book, the iPhone will soon have widgets of different shapes and sizes that you can used to populate your home screen in a way that’s more useful to individual users.
  • App library: Tired of swiping through countless pages of apps to look for the ones you only need now and then? Apple has got you covered, as the new library will categorize apps based on categories, so you can find and access them in a more streamlined fashion.
  • Picture-in-picture: as of iOS 14, if you swipe back to the home screen while watching a full-screened video, the video window will automatically float on the screen, so you can continue watching. You’ll also be able to resize the video, including minimizing it into a small button so you can view the entire rest of the screen free of obstruction, if you need to.

Airpods Upgrading to Make Your Work Life More Pleasant

Now that we’re all working at home a lot more, we’ve become really reliant on those convenient AirPods, so it makes sense they’re getting some upgrades. First, the software will let them automatically detect and connect to whichever device is playing audio, instead of making you do it manually.

Additionally, AirPods Pro will soon offer spatial audio tech that can keep track of your head’s location and provide a more immersive, surround sound experience. If you’re tired of tinny sound during the Zoom conferences that have become the new norm, these Airpods should take care of the problem.

Biggest News of All: Apple is Launching Its Own Silicon

Apple has been using its own processor tech for iPhones and iPads for a while now, but up until now had continued to rely on Intel-based processors. The time has apparently come to make the jump and use the proprietary tech for the entire line of computing products.

What does this mean? Basically Apple has ensured that its new processors can handle not just Intel-based applications, but also those from other environments, including Linux. iPhone and iPad apps will now very likely be available on Macs and Macbooks as well, making the Apple experience even smoother and more seamless

As always, Apple continues to lead the way in tech innovation. We are proud to maintain our status as one of their Authorized Service Providers. If you have an Apple device that needs service and still cannot access a Genius Bar in Seattle or the Bay Area, thanks to ongoing lockdown measures, don’t forget to reach out to ComputerCare for help!

Working from Home for the Foreseeable Future?

        

Here are Some Tech Suggestions

Working remotely was already a trend before the pandemic arrived, but now that it’s here, entire industrial sectors have moved to a remote structure. That change is here to stay for at least the next few months (and maybe forever, in the case of a few companies). However, very few of us have our homes set up to double as high-tech business offices, so the transition hasn’t exactly been smooth or easy for the new work-from-home warriors. Here at ComputerCare we’ve done our best to provide support with COVID-safe services, but we also wanted to give some tips on helpful hardware choices.

Laptop Choices

We’re not just saying this because we’re an authorized Apple service provider, and a Lenovo partner, but we believe that you can get your best results in the work-from-home environment with a powerful, work-optimized laptop. The 2020 MacBook Air gives you the option of working with a quad-core Core I5 processor, which can handle multiple tasks and heavy-duty applications at the same time, while still giving a small, lightweight device you can move around the house with you. Lenovo’s ThinkBook 14S gives you the same advantages for a much lower price, if your budget is tight during these challenging times, but also sacrifices some screen resolution quality in the process. Bonus: ComputerCare can help you with repairs and service for either device if problems arise!

Standing Desk

Sitting down all day and then sitting down all night when you’re stuck at home can be a real bummer (and not great at your health). Investigate companies like Autonomous and Fully Jarvis for various price points and options for desks that convert from sitting to standing depending on your needs on any given day.

Monitors for Better Work Flow

Even if your primary computer is a laptop, sometimes being able to hook it up to a secondary monitor so you can establish a better workflow or look at documents while simultaneously working in a different program makes all the difference in the world to your quality-of-life at work. We suggest a reasonably priced HP model to get you started. That way we can also support you in case of any difficulties that arise with the hardware.

Don’t Sacrifice Video Quality

Now that almost all our jobs rely heavily on video calls, it might be a good idea to upgrade from the webcam integrated into your laptop. Logitech tends to be a highly recommended brand, but is maybe just a teensy bit hard to get a hold of right now! You can check out this article for some other good quality suggestions.

These are strange times, and we know that working at home isn’t exactly everyone’s cup of tea. We hope these suggestions may help you upgrade your experience and handle your workload more easily. And as always, we’re just a few clicks away from providing support for any hardware issues you may have.

It’s Our Great Clients Who Make Our Job Worth It

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Weathering the COVID-19 Pandemic with Kindness

At the end of March, 2020, as the COVID pandemic forced us all to stay home and find new ways to cope with business, we at ComputerCare brainstormed how we could continue to help our walk-in clients. Apple Genius Bars had closed, as had the Best Buy Geek Squad. At the same time, the new work-from-home workforce needed even more tech support, thanks to increased reliance on their devices to stay connected and get their jobs done. Suddenly that cracked screen on an iPhone, or that recurring screen-of-death on a laptop or tablet became major obstacles for clients, instead of just moderate annoyances they could worry about later. Now they found themselves struggling to maintain their workload in settings their jobs weren’t designed for, without the same support and assistance that more visible essential services received on the front lines.

With this in mind, we at ComputerCare tried to help out. We had to balance our own concerns for employee safety with our clients’ need for assistance, so we invented a hygienic and secure drop-off system for our Bay Area and Seattle locations. Walk-in clients became drop-by clients. After they created an appointment with us, they received access to a locker reserved for their device, and then once the device was ready to go, it was returned to them through the same easy (and easily sanitized) route. We put a lot of effort into this solution and found that within a few days of being up-and-running, we already had increasing numbers of clients needing our help. We have kept our noses to the grindstone and done as much as we can to make sure our services are speedy and safe for our clients’ sake. 

Client GiftsAnd then, without any expectation on our part, something wonderful started happening. Client gifts began showing up as thank-yous. After one lady picked up her device, we found a box of specialty candy for us in her locker. A gentleman gave us two bottles of hand-sanitizer (which we all know is as rare as diamonds these days!) since he had extra and knew we could use it. A client who makes masks also had a stash of n95 masks at home; he decided that since he could make his own mask for safety, he would offer us the medical grade ones. Considering that we are handling devices all day long and then trying to remember not to touch our faces after, this gift especially made us realize how thoughtful people really are in difficult times.

Client GiftsAs we all know, the world is completely topsy-turvy right now, and things we took completely for granted, like feeling safe at work, are no longer something we can count on. At ComputerCare, as we work hard to make sure the WFH workforce can have at least one reliable option for hardware support and repairs, we have felt the strain of these changes. We are happy to put in the effort, since we know our clients are also dealing with the complete change of their work life, loss of access to important services, and perhaps job insecurity about being able to keep up in the new environment. At the same time, though, it can be discouraging for our techs to feel on edge all the time about potential exposure to the virus, and it can be daunting to deal with the extra work created by making sure the procedure is safe for our clients, too.

Client GiftsThat was why these gestures of kindness and consideration in the form of client gifts are making such a big impact. Our whole organization feels humbled and grateful to be working with and for such generous clients, who take the time to express their appreciation in such concrete and helpful ways. It makes us realize how much community matters. We have tried to help others, and now they are trying to help us. That cycle strengthens us, even as we all deal with our struggles. 

Now we want to share this story as our way of saying thank you. At ComputerCare, we are touched and encouraged to know that we work for such great people. We know you, our clients, have your own set of difficulties and frustrations to deal with, so the fact that these client gifts showed up to thank us for smoothing your path even a little bit really warms our hearts. Our promise is to stay open, offering safe support and service, for as long as the crazy situation lasts.

Keep Your Phone Clean and Your Health Protected

Cleaning Apple Devices
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If the last few months of COVID-19 developments have taught us anything, it’s that hygiene is way more important than we thought (and we already thought it was important!). In the interest of keeping ourselves and others safe now and in the future, we felt it was a good time to review how we should all be cleaning our devices. We’ve talked about this before, but this time we wanted to focus on Apple products specifically, since we are an Authorized Service Provider, and since Apple products come with their own ins and outs that are a bit different than PC or android devices. 

General Cleaning Dos

For cleaning your Apple devices, you want to use only a soft, lint-free cloth. Avoid abrasive fabrics (e.g., terry cloth washcloths), towels, paper towels, or similar items. Prioritize cleaning with cloths dampened slightly with water only, since there’s no danger of water damaging the finish of the product (although if you are disinfecting, see the steps below). While cleaning avoid excessive wiping or scrubbing, which might cause damage. 

Also, be sure to unplug all external power sources, devices, and cables, so as not to break anything or damage electrical connections while cleaning. On the same note, you want to keep liquids away from the product.

General Cleaning Don’ts

In general, cleaning your Apple devices is fairly easy thanks to their smooth surfaces and high quality materials. You do not need to use strong bleach-based or abrasive cleaners. You also do not need to spray any kind of aerosol or other cleaner directly onto your device, as these may get into the ports and cause damage. Please note that damage from liquids is generally not covered by Apple warranty. 

Disinfect Your Device and Other Accessories

The most important thing here is to turn off and unplug your device before attempting to disinfect anything. Since this process uses a damp cloth, you don’t want to get moisture in any electrical connections. If your device is wireless, remove the battery to avoid any danger of electrocution or damage. Next, take a damp disinfectant wipe (Lysol or Clorox are good brands) that does not contain bleach and gently wipe down the hard, non-porous surface of your device, keyboard, mouse, etc. Follow up with a damp, soft, lint-free cloth, and finally with a dry, soft cloth to make sure the surface is completely dry. If your disinfectant wipe happens to be very wet, make sure to squeeze or wring out the extra moisture. If visible moisture pools on the device, be sure to wipe it up as quickly as possible. 

If you have any questions about the best procedure for cleaning your Apple device (or any other) feel free to call our office for advice. We all want to boost our hygiene practices, but we also don’t want to ruin our electronics in the process!

When a Hardware Manufacturer Stops Supporting Your Hardware…

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We’ve all had the experience: a favorite device is chugging along, getting a little slower with new updates, maybe getting a little glitchy, but still largely reliable and familiar. We keep putting off getting a replacement, because we’re managing just fine, but then all of a sudden – the device’s manufacturer decides not to support maintenance for it anymore. This effectively means it has reached end of life (EOL). 

Doubtless this provokes a certain tendency to shake our fists and feel persecuted, but in reality, it’s a perfectly reasonable decision on the manufacturers’ parts. After all, they’ve got plenty of new devices they’ve since released; continuing to provide maintenance, updates, and trouble-shooting for older models becomes increasingly expensive when most customers have upgraded to the newer ones. 

However, that still leaves us with the question of what to do with our obsolete hardware. Since many electronics contain heavy metals and other hazardous materials, they can’t just be tossed in the trash can, but there are a few options for EOL disposal that are friendly both to your wallet and to the planet

Donate

Even if your device is dead as a door nail as far as the manufacturer is concerned, it could still be absolutely perfect in a school or at a library or other community organization. Parts can be recycled for tech classes or custom-builds, or the devices can help children or underprivileged adults learn valuable computer skills. Check in your community to see if any local organizations are in need of old hardware. As an added bonus, such donations are tax deductible.

Sell

Companies who work with electronics (especially older machines) are always in need of parts. Even if the main components in your device are no longer viable, computer repair people might need other things like fans, graphics cards, monitors, cords, etc., to help other clients keep their devices up and running. You probably won’t make a big payday here, but you might be able to resell your old hardware for at least a small return on your original investment in the device.

Recycle

While apparently not all e-recyclers are to be trusted for their environmentally safe practices, if you do a bit of research, you can find certified e-stewards who will accept your devices and dispose of them according to BAN guidelines (BAN being an international electronics recycling watchdog organization). If nothing else, you can always take all your old phones and cords and computers to Staples, which is one such certified e-waste recycler. Can’t get much easier than that! 

However, even with the existence of Staples, ComputerCare knows that figuring out the best option for your device’s EOL disposal, based on its age, condition, and components, can seem complicated. That’s why we partner with several e-waste companies so that we can offer our customers a one-stop solution for EOL asset management. We can help with erasing data and helping you find the best destination for your retired devices (donation, sale, etc.). Contact us today if a manufacturer has announced EOL for one or more of your devices, or you have old phones gathering dust in a drawer. We are here to help you out!

Part 1: Demystifying Warranties

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Warranty Series Introduction

If you’re investing in a new computer, smartphone, tablet, or other electronic device your hope is that it’s going to last. But what if something goes wrong? Depending on the problem, for some devices it makes sense to get a repair while for others the cost of repair might make replacement a better option. In either case, a warranty can be the only thing that stands between you and an expense you didn’t bargain for.

Of course, the term “warranty” is often used generically. In fact, there are basic warranties, extended warranties and service plans, each with its own limitations, advantages and drawbacks and it’s important to know the difference. To decide whether a basic warranty, extended warranty or service plan makes sense for you, it’s important to first understand what they are and how they work.

Part 1: Standard warranties, extended warranties and service plans: what’s the difference?

What is a basic warranty?
Normally, when you purchase a high-ticket item, the manufacturer makes a commitment to stand behind the product. This is called a manufacturer’s warranty, standard warranty or basic warranty. In short, the manufacturer promises to repair, replace or refund the cost of a defective product for a certain period of time. Although not required by law, basic warranties are included in the purchase price of many devices and products. Of course, every basic warranty is unique, with varying durations and covered defects.

What’s an extended warranty?
Often when you buy a device or other product, the manufacturer might offer you the opportunity to purchase an extended warranty that prolongs the terms of a basic warranty, typically from 1-3 years. Unlike standard warranties, these manufacturer-branded warranty programs – like Apple Care or Samsung Premium Care – cost extra and are sold separately. On the plus side, extended warranties will sometimes include additional protections as well as a longer term. So, for example, you might get limited coverage for accidental damage (like a cracked screen) in addition to protection against failures that are no fault of your own (a failed hard drive, for example). It’s also important to note that some manufacturers offer several flavors of extended warranty depending on the type of product, with varying terms and coverage, or warranties that cater to the specific needs of businesses or consumers.

What is a service plan?
Depending on where you buy your product, you might also be offered the opportunity to buy an extended service plan. These plans are like extended warranties, but are fulfilled by third parties rather than the manufacturer. In most cases, they kick in after the basic warranty expires. They are often cheaper than manufacturers’ extended warranties but might not be as generous in terms of the defects they cover or the repairs they’ll provide. They also might not give much choice in terms of who repairs your product and they may not guarantee to use the same parts as the original product.

All warranty programs are limited by conditions and restrictions. It’s important to understand the basics of how a warranty works in order to make an informed decision about which one is right for you.

Simple answers to common questions about warranties

How long does a warranty last?
It depends. The only way to find out is to check the warranty document to see when it begins and when it expires, as well as any conditions that may void coverage.

What parts and repair problems are covered by warranty?
Again, it depends. Read to see if any parts of the product or certain types of repairs are excluded from the warranty. In some cases, warranties oblige you to pay for labor costs. Also, it’s worth keeping in mind to look for criteria that could prove costly or problematic to comply with, such as a requirement that you ship heavy or large objects to a distant address for service, or that you return the item in the original box. The majority of laptop warranties will cover hardware problems that are not caused by the owner, such as defective keyboards, monitor problems, modem or other issues with internal components. A laptop warranty will also spell out what actions on your part will void the warranty. Something as simple as opening the case and breaking a seal can be enough to void a warranty, even if you just wanted to take a peek inside.

How do I enforce a warranty?
It depends (are you sensing a theme here?). It’s often the manufacturer who provides you with a warranty but it can also come from the seller or even a third party (if it’s an extended service contract). Check the contact information and inquire before buying if you’re still uncertain. But expect to be asked to provide some proof that the product is still within the warranty period (either a receipt or some other proof of purchase).

Who performs warranty repairs?
Large technology vendors such as Apple, Lenovo, HP and Toshiba will perform warranty repairs but also have designated authorized service providers (ASPs). ComputerCare is qualified to service Apple, Lenovo, HP and Toshiba products covered under their warranty. We use the same parts and specifications as the manufacturers. Service conducted by anyone other than the manufacturer or an authorized service provider typically voids the warranty. In the warranty of a laptop or a smartphone the manufacturer will state how repairs will be completed and whether they will use new, used or refurbished parts. The warranty will also provide details on where servicing will take place.

What is a limited or conditioned warranty?
Certain warranties provide coverage only if you keep or use the product as directed. For example, a warranty may cover only personal uses—as opposed to business uses—of the product. As such, it’s important to check that the warranty will meet your needs.

Is an oral warranty binding?
Don’t take a salesperson’s word that the manufacturer will provide free repairs; make sure to get it in writing. If not, you may not be able to get the service that was promised.

Our next installment on warranties will help you determine if you’re a candidate for an extended warranty and what to consider before making the leap.

Take Advantage of Apple’s iPhone Battery Replacement Program

        

Until the end of 2018, Apple has reduced the price of iPhone battery replacements for the iPhone 6 and later models to $29. Even better, if you bought AppleCare+ for your iPhone and it is still within the two-year hardware repair coverage window, then your iPhone battery replacement will be free.

Keep in mind that demand for this service is currently very high, so be sure to call ComputerCare directly before you bring your iPhone in for service. You can reach us at: ComputerCare Santa Clara: (650) 475-5500 and ComputerCare Seattle: (206) 743-8052.

The iPhones models included in the battery replacement program are:

  • iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus

When you bring your iPhone in to have its battery replaced, the first thing we do is run a standard diagnostic test to check the battery life and general health of your iPhone. Even if the results of the test show a healthy battery, Apple is allowing the replacement to go ahead.

MAKING AN APPOINTMENT IS EASY

You have several options. If you live near ComputerCare’s Santa Clara or Seattle locations, you can simply give us a call to see if we have batteries in stock before bringing your iPhone to us. Alternatively, you can start a ticket through our website here. If you don’t live or work near ComputerCare, Apple has made it easy to find a participating service provider through its support page. Remember, even if you successfully make an appointment, the app doesn’t keep track of battery stock information, so it’s best to phone ahead to be on the safe side.

To use the Apple’s appointment tool, go to Contact Apple Support and click on See Your Products. You’ll also need to sign in using your Apple ID.

Then, follow these instructions:

Step 1 – Choose ‘iPhone’

Step 2 – Choose “Battery, Power & Charging”

Step 3 – Choose “Battery Replacement”

Step 4 – Choose “Bring in for Repair”

(or send in for repair if you can wait – usually two weeks)

Step 5 – Confirm your location and carrier details.

The map will show availability and distance.

To schedule an appointment, click on a store and choose a time slot. DON’T FORGET TO CALL TO CONFIRM BATTERY AVAILABILITY. If batteries are in stock, the replacement process takes less than a day.

Last but definitely not least, before you bring your iPhone in for a battery replacement (or any major repair) BACK IT UP via iCloud or iTunes so that you don’t risk losing precious data.

ComputerCare is an Authorized Service Provider for Apple, Lenovo, HP, Toshiba and other brands. We are proud to offer repairs, servicing, upgrades and more on laptops, desktops and mobile devices, whether under warranty or not.

GOT QUESTIONS? Call us at:
ComputerCare Santa Clara, CA: (650) 475-5500
ComputerCare Seattle, WA: (206) 743-8052

iPhone 7 Repair for “No Service” Issue

        

Apple has announced an iPhone repair program for iPhone 7 devices experiencing a specific ‘No Service’ issue. If your iPhone 7 is exhibiting these symptoms, visit the Apple support site for information about the affected models and the service process: https://www.apple.com/support/iphone-7-no-service/

As an Apple Premium Service Provider, ComputerCare is happy to assist you with repairs for eligible devices, free of charge. We have locations in Santa Clara and Seattle, so contact us for an appointment. You can open a trouble ticket here, or call our Santa Clara or Seattle offices for help.

–       Santa Clara – (650) 475-5500

–       Seattle – (206) 743-8052

And remember, before bringing your iPhone in for service, back it up using iTunes or iCloud.

Tech Tip: Upgrading Your iPhone? Do This First.

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It’s that time of year again when many of us are thinking about upgrading to a new Apple iPhone. If you’re one of those people, there are a few important steps you should take to protect your identity before selling it or giving it to someone in your family.

An old iPhone can be a treasure trove of personal information, not least of which can include personal and work email, access to your subscription services and cloud storage, your photos and apps. Your phone was probably also paired to numerous headphones, car audio systems and a variety of smart watches and other devices throughout your home or office. So, before you sell or give away an iPhone, it’s really important to erase any information about you that you wouldn’t want others to have.

If you use iCloud, like many iPhone and iPad users do, one important thing to remember when deleting data from your device is that you should not manually delete contacts, documents, photos, or any other iCloud information while you’re signed in with your Apple ID. This permanently deletes your content from the iCloud servers and any of your devices signed in to iCloud.

According to an Apple support page, here are the steps you should follow. We’ve included links back to additional support pages for reference:

 

If you still have your iPhone:

  1. If an Apple Watch is paired to your iPhone, first unpair your Apple Watch.
  2. Choose an appropriate method to back up your device using iTunes or iCloud.
  3. Sign out of iCloud, iTunes and App Store.
    • If your iPhone is using iOS 10.3 or later, tap Settings > [your name]. Scroll down and tap Sign Enter your Apple ID password and tap Turn Off.
    • If you’re using iOS 10.2 or earlier, tap Settings > iCloud > Sign Out. Tap Sign Out again, then tap Delete from My [device] and enter your Apple ID password. Then go to Settings > iTunes & App Store > Apple ID > Sign Out.
  4. Return to Settings and tap General > Reset > Erase All Content and Settings. If Find My iPhone is activated, you may need to enter your Apple ID and password.
  5. If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device].
  6. If you’re switching to a non-Apple phone, you should deregister iMessage.
  7. If you have additional questions, you may need to contact your carrier for help transferring service to a new owner.

 

If you no longer have your iPhone

If you didn’t complete the steps above, and you no longer have your device, you should try the following:

  1. If had been using iCloud and Find My iPhone on the iPhone, sign in to iCloud.com or the Find My iPhone app on another device, select the iPhone to be deleted, and click Erase. After the iPhone has been erased, click Remove from Account.
  2. If you can’t follow either of the above steps, you should change your Apple ID password. This won’t remove personal information that’s stored on your old device, but it prevents the new owner from accessing or deleting content from your iCloud account.
  3. If you’re switching to a non-Apple phone, you should deregister iMessage.
  4. If you used Apple Pay with your old iPhone, you can remove your credit or debit cards at iCloud.com. Choose Settings and find which of your devices use Apple Pay, and click the device. Next to Apple Pay, click Remove.

We hope you get many years of use and enjoyment out of your iPhone. And don’t forget, if you’re in the Santa Clara or Seattle areas, ComputerCare handles warranty and non-warranty repairs on all Apple products, including battery replacement, screen repairs and much, much more. Go to our iPhone repair page for more information, and to submit a ticket.