ComputerCare Employee of the Month, August 2017

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Our latest Employee of the Month is Zhensheng Lei. He is a computer technician working with our onsite team since joining ComputerCare in February, 2015.

Zhensheng has proven to be an asset to the company. Whenever our customers need help at a remote location, he is always willing to help without hesitation. His eagerness and drive to provide exceptional customer service are vital in an industry like ours, where reputation is such a critical part of our business success.

In addition to being very productive, Zhensheng is always ready to learn about new products, and shows that he wants to do more for the company. His humility and work ethic make him a joy to work with, and we are glad to call him our colleague.

We asked Zhensheng to share a few more details about his work and life outside ComputerCare, and here’s some of what he had to say:

CC: What is the most challenging part of your job?
Zhensheng: The most challenging part would be becoming familiar and efficient with newer models. While challenging, I do enjoy working on something I haven’t worked on before. It’s like a change of pace, new scenery.

CC: What is the most rewarding part of your job?
Zhensheng: Knowing I am helping our customer get working computers so they can be productive and build trust between us and them.

CC: What are the best and worst gifts you’ve ever given and received?
Zhensheng: The best gift I have ever received, is from my wife, with our first baby on the way! The worst gift I ever received was bad food at a restaurant.

CC: Tell us one thing about yourself that people might not know.
I used to be a volunteer firefighter.

Congratulations, Zhensheng. Welcome to the Employee of the Month club!

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net

Employee of the Month – Kshitiz Joshi

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Summer is definitely here, and it’s time to introduce you all to our Employee of the Month for July, Kshitiz Joshi, more commonly known by our team as Joshi.

Joshi joined ComputerCare in February 2015, and is one of the company’s computer technicians, based at our headquarters in Santa Clara. All of our technicians are experts when it comes to getting important devices up and running again, but Joshi stands out from the crowd for his positive attitude and reliability. In his two years at ComputerCare he has adapted to new tasks quickly and has always been willing and ready to help out whenever and wherever needed. This extends to our new hires, who quickly learn that they can turn to Joshi for help or advice.

In addition to his role diagnosing and fixing issues with Apple and Lenovo computers, Joshi enjoys working with people. “I really value the sense of camaraderie that exists here at ComputerCare,” he said. “I’m motivated by working with other people, and learning their perspectives on how to get things done. That interaction provides me with new learning opportunities that promote workplace synergy. Honestly, I learn something new every day, and think that my colleagues are hilarious.”

We asked Joshi to share a few details about his life outside work, and here’s some of what he had to say:

CC: Are you a Mac guy or a PC guy away from work?
Joshi: I prefer using Macs because of the integration between the hardware and software. I like the build quality and performance, too. Having said that, when it comes to phones, I’ve been using Android for more than six years.

CC: What’s your favorite TV show?
Joshi: Stanger Things!

CC: What’s the best gift you’ve ever given someone?
Joshi: I surprised my sister once with an Apple laptop and an iPad. She was very surprised and happy.

Congratulations, Joshi. Welcome to the Employee of the Month club!

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net

Employee of the Month – Khuong Nguyen

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Our Employee of the Month for June is Khuong Nguyen.

Khuong is a Computer Technician handling various managed services at one of ComputerCare’s customer sites. He has been with ComputerCare since September 2013.

Our company boasts many top-notch technicians and repair experts, but even among this crowd Khuong is known as a “repair machine.” With productivity landing in the top three every month, Khuong has become an invaluable member of our team, often helping out by transporting parts for urgent orders – all while maintaining his own work effortlessly.

In his spare time, Khuong loves to hang out with his kids, watching and playing soccer, and going fishing. He loves Vietnamese Pho noodles and other Asian food, but whenever he dines out he also likes to try different American and Mexican restaurants.

Congratulations, Khuong. Welcome to the Employee of the Month club!

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net

Employee of the Month – Van Huynh

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This month we have the pleasure of introducing our latest Employee of the Month, Van Huynh.

Van works in our purchasing operations at ComputerCare’s headquarters in Santa Clara, California, where she manages to keep our order queue under control. In addition to her role in purchasing and providing support for her team, Van has a lot of experience helping in other areas such as ordering parts, helping to cover our backlog list and emailing escalations whenever needed. In addition, Van steps in from time to time to deal directly with an OEM on special projects. Van is a great example to our other employees, and has shown herself to be extremely competent and responsible with a positive work ethic. No task is too big or too small for her!

Van began working at ComputerCare in July of 2015. In her free time, she enjoys spending time with her puppy, traveling, going on food adventures, binge watching TV shows like Criminal Minds, How to Get Away with Murder and MasterChef Junior. Living in California, there’s no shortage of amazing Asian food everywhere you turn, and some of Van’s favorites include Japanese restaurants that serve sushi and yakitori. In fact, if you’re ever in the Santa Clara area, Van recommends a sushi restaurant called Tomi Sushi.

Congratulations, Van. Welcome to the Employee of the Month club!

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net

Employee of the Month – David Hickey

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At ComputerCare, we take our work seriously. That’s why, when it comes to our staff, we choose only the best of the best. This month, it’s our privilege to recognize the talent and hard work of David Hickey, our latest Employee of the Month.

David joined ComputerCare in 2016, and works in our Dublin, Ireland offices as a Technical Services Administrator. During that time, he has been very proactive in contributing ideas that have led directly to process improvements that have benefited customers and the company. For example, David recently had an idea to cut repair turn-around times for customers, and he was able to achieve this goal by streamlining the way repair reports are managed. David has also shown a great ability to stay organized by making to-do lists for absolutely everything. He is without-a-doubt a great asset to our team in Ireland.

“I am a keen fan of lateral thinking and protocol ergonomics, so working with ComputerCare has given me the opportunity to improve the application of these things in a supportive and progressive work environment,” said David about his job as Technical Service Administrator.

When he’s not at ComputerCare, David can probably be found doing something related to music. In addition to being an accomplished musician, David writes for a popular Irish music magazine in his spare time, in order to stay in touch with the local music scene.

“Outside of work I am an avid music fan. I sing, play guitar, drums and a small bit of piano. In the past few years, I have had some records released, toured the country and was part of setting up a now popular Irish independent record company in my home city of Galway.”

David has also been working on some fiction writing, and expects to have a few of his pieces published in the coming months.

Aside from music and writing, he’s a notorious fan of good pizza, rugby, the Irish sport of hurling, and soccer. And of course, David loves an auld pint of Guinness.

Congratulations, David. We’re proud to name you our Employee of the Month. ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net

Employee of the Month – Long Huynh

        

This month, we’re proud to introduce Long Huynh, our Employee of the Month for March 2017. Long is the Purchasing Supervisor at our headquarters here in Santa Clara, California.

Just like so many of our amazing colleagues here at ComputerCare, there are many reasons why Long deserves the Employee of the Month title. Not only is he extremely diligent and dedicated in his day-to-day role, Long is always undertaking new initiatives to improve various processes, shorten turnaround times or meet deadlines faster. Long also stands out from the crowd by always being willing to lend a hand when we are facing an extra workload or happen to be short of staff. We appreciate that kind of positive attitude, and see him demonstrate his commitment to ComputerCare and our customers on a daily basis. The best way to sum it up is that Long is an all-around champion and great person to work with.

Long Huynh 1When Long isn’t at his desk, he likes to hang out with friends and watch the occasional thriller movie that makes him jump out of his seat. He’s also an avid rock climber and hiker, and has been known to do some weightlifting, as well. He’ll need all that strength in a few months, when he goes on his first ever river rafting adventure in summer this year.

What else does Long have to say for himself? “I’m fascinated by the universe. There are so many things in it that we just can’t explain. We’re so tiny compared to this vast space, and life is so short that I try to approach issues with a positive attitude. I like to live day by day and enjoy the moment without getting stressed out. We are all made of stardust, and to stardust we will return.”

By the way, Long started working for ComputerCare way back in March of 2013. So not only is he our Employee of the month, he is also commemorating his 4th work anniversary as part of our team. We think you’ll agree, that’s cause for a celebration. Congratulations, Long!

Employee of the Month – Jonny Hoang

        

We’re proud to present our ComputerCare Employee of the Month for February, Jonny Hoang.

Jonny is the Lead Computer Technician at one of ComputerCare’s client sites in Chico, California (about 160 miles north of San Francisco), where he manages a team of five ComputerCare employees.

Since joining ComputerCare in September 2015, Jonny has actively grown into his role as team lead. In addition to his responsibility mentoring and overseeing the other members of the team, Jonny still manages to be at the top (or very close to it) for productivity each and every month.

image-uploaded-from-ios-1To prove the point, our customers onsite call him ComputerCare’s “repair robot.” Jonny has proven his expertise time and time again by being the go-to person whenever there are tough technical issues that can’t be resolved easily. This makes him a great asset to our team, but also to our customer. And the icing on the cake? Jonny is one of the friendliest, most helpful and humble people you could have the pleasure to meet.

So what does this repair robot do when he’s not on the job? Apart from a passion for travel and food, Jonny loves to hang out with friends and play video games with his kids.

Congratulations, Jonny. We are proud to call you our Employee of the Month!

We’re always on the lookout for talented technicians. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net

Employee of the Month – Jose Solorzano

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It’s the beginning of a new year, and our ComputerCare team is hard at work repairing a host of laptops and other devices for our valued customers. With a new month comes a spotlight on a new Employee of the Month, and this time we have the honor of recognizing Jose Solorzano, one of the computer technicians here at our Santa Clara headquarters.

Like all of our technicians, Jose is an expert in PC repair. But he stands out thanks to his willingness to step up whenever a tech lead is absent. Jose handles most of our walk-in customers and helps to repair a variety of consumer model products. These devices can be particularly difficult to repair, requiring extra skill and patience on the part of the technician. In addition to his unflappable nature, Jose has also shown an admirable willingness to take on new projects for ComputerCare, including a new one involving Amazon.

jose-solorzano-2This humble, hard-working team player has been with ComputerCare since May 2015. When he’s not at the office handling a repair, Jose can usually be found tinkering with computers or cars.

“I’ve always been a computer guy, so even when I’m not at work I’m always trying to stay current on computer hardware and software,” said Jose. “Ever since I studied to become a computer technician, I’ve loved electronics, building circuits and fixing damaged vintage amplifiers. If I feel like getting my hands even dirtier, you might see me working on cars, or rebuilding my 302 engine block.”

When the weather cooperates (which is a lot of the time in California!), Jose loves to take his family camping and exploring new places. And when he just needs to unwind, Jose enjoys watching Sci-Fi movies or documentaries.

Congratulations, Jose. We are proud to call you our Employee of the Month!

If you’re interested in joining the ComputerCare team, connect with us via email: HR@ComputerCare.net.

Employee of the Month – Jason De Los Reyes

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We’re truly proud of our ComputerCare team and the dedication each of them exhibits on a daily basis. As an example of that hard work and commitment to excellence, it’s an honor to recognize Jason De Los Reyes as our Employee of the Month for December, 2016.

Jason is our Lead Technician, based at ComputerCare’s headquarters in Santa Clara. He was chosen this month because of the way he shows professionalism and attention to detail in everything that he does. In his role, Jason is often called upon to speak with customers whenever a repair consultation or additional explanation are required. His interactions with customers are always very professional, positive and courteous. From an internal perspective, Jason has been instrumental in training and prepping new hires at ComputerCare for their duties before being deployed to corporate client sites. In addition to helping out other technicians when needed, Jason has also demonstrated valuable strategic thinking skills that have greatly helped ComputerCare’s management plan for the future.

Since joining ComputerCare in 2014, Jason has proven time and time again that he takes his job seriously. As one of the talented technicians assigned to Apple iPhone repairs, Jason played an integral role in ensuring the successful implementation of ComputerCare’s same-day iPhone screen repair program, in compliance with Apple’s stringent requirements.

Outside of work, some of Jason’s favorite things to do including taking his kids to local outdoor festivals and sporting events. He can also be found camping out in the wilderness, wake boarding, working on cars or tackling home improvement projects. Jason considers himself quite the ‘foodie’ at ComputerCare, so if you don’t spot him out and about trying different ethnic dishes, you may just find him chillin’ and grillin’ at home with family and friends.

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Congratulations, Jason. You are one stellar guy, and we’re proud to call you our Employee of the Month!

If you’re interested in joining the ComputerCare team, connect with us via email: hr@ComputerCare.net

Employee of the Month: Dave Tilney

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We work with some amazingly talented and hard-working people here at ComputerCare, so we are proud to announce that we’re kicking off an Employee of the Month program to recognize the many ways we appreciate our staff. As a bonus, you’ll get to see a little bit about what goes on behind the scenes here at ComputerCare.

So, without further ado, here is our inaugural Employee of the Month post. This month, we highlight the work of Dave Tilney, a Lead Technician of one of ComputerCare’s onsite teams based in Mountain View. Dave has been the lead technician with multiple ComputerCare teams since joining the company back in 2014, and he has always shown exceptional leadership skills and a knack for working seamlessly with our clients and customers. As a plus, Dave always shown a genuine willingness to help answer questions and share his knowledge about hardware repairs. In fact, co-workers from his past teams often still reach out to Dave when they have tough questions or need advice.

davetilney_actionshot2-webWe know good work when we see it, so we really appreciate Dave’s commitment to quality with every task. He consistently goes above and beyond, and recently spent a week out in New York to help train one of our new technicians. Did we mention customer service? When he worked at our Santa Clara headquarters, Dave was in charge of working with walk-in customers, and he always took time to answer any of their questions or concerns. Dave is an all-round great guy and an absolute asset to our ComputerCare team!

When he’s not busy repairing laptops and other devices, Dave can often be found camping, mountain biking, snowboarding, playing baseball with his kids, or on weekend road trips. Some of his favorite foods include steak, pizza, BBQ, and taking his wife out for sushi on date night! Luckily, he doesn’t eat at his work station!

Congratulations, Dave. You truly deserve to be our first ever Employee of the Month!

If you’re interested in joining the ComputerCare team, connect with us via email: hr@ComputerCare.net.