My Experience Replacing a 2012 MacBook Air Battery at ComputerCare

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Hi. My name is Mark Chisholm. I work in public relations, and happen to be part of the team that gets to support ComputerCare. This blog post is a little bit different because I wanted to share my first-hand experience of having my laptop’s battery replaced.

I have a MacBook Air. It’s my primary work laptop, and I find it light and really easy to use. It’s a five-year-old mid-2012 model, and (thanks to the case I keep it in) it still looks and works very well. I don’t do anything too taxing on my Air; in fact, I primarily use just six or seven applications, like Outlook for email, Word, Excel and PowerPoint for documents, Google Chrome as my web browser, Slack for internal messaging and Spotify for music. I occasionally joke with my boss that I’d like to upgrade to a newer machine, but all in all this has been an incredibly reliable laptop that more than meets my needs.

Old battery: Only 2 hours on a full charge

 

Like many people, I generally have my laptop’s AC plugged in when I’m at the office, so battery life is never an issue. But at home, where I also frequently use my computer, I noticed a sudden drop in battery life over the past couple of months. It wasn’t terrible, but it was enough that I’d try to extend it by turning off Slack and lowering screen brightness. Even then I was only getting a couple of hours out of it without the power cord.

When I saw a ‘service battery’ message pop up I was naturally a bit more concerned, so I tried resetting the System Management Controller (SMC) to see if that would help. I’d recommend trying that first if you’re having similar battery problems (link to Apple Support’s SMC reset instructions here), but it didn’t work for me, so I knew it was likely to be a battery hardware issue.

The good folks at ComputerCare in Seattle kindly ran some diagnostics on my laptop and quickly identified the battery problem, which would unfortunately require a replacement. All I needed to provide ComputerCare was the model number and serial number of the laptop, and they ordered the appropriate replacement battery. Keep in mind that these are 100 percent genuine Apple parts, so ComputerCare sources them directly from Apple.

Email confirmation: My replacement battery was on the way.

 

I could have left my laptop there, but I hadn’t done a back-up of the data, so I decided to take it with me and wait a few days while the replacement battery was being shipped. When the day arrived, I was pleasantly surprised to receive a phone call from ComputerCare’s Seattle team, confirming that my battery was in stock and they were ready to repair it as soon as I could drop it off. I proceeded to clean up my files and back everything up to iCloud as well as to a large capacity USB thumb drive. The back-up process took longer than I’d expected, but it was still less than an hour, total, and I could keep working while it did that in the background.

When I arrived at ComputerCare’s Seattle office (on 2nd Ave in Belltown), I filled out some simple paperwork and fully expected to leave my laptop for a few days. To my surprise, I was told that it would only take 30 minutes if I was willing to wait. So, after a quick walk down to Drip City Coffee for a drink, I was back to pick up my laptop. I signed some more paperwork and paid for the repairs, and it was done. Did I mention how quick and painless that was?

New battery: Almost 8 hours on a full charge

 

Needless to say, I’m a very happy camper right now. My battery can last almost an entire work day without being plugged in, and I don’t have to worry about dimming the screen or turning off any apps. And even though I had prepared a spare laptop, I ended up not needing to use one (but I’d still recommend making a back-up of your data, just in case).

Ultimately, I’m really glad that I’ll be able to get at least another year or two out of this laptop. The whole repair process was quick, painless and cost-effective. That’s music to my (and my boss’) ears.

Finally, a big shout out to the team at ComputerCare in Seattle. Everyone was courteous, helpful, professional, knowledgeable and fast.

New Repair Center Open in Seattle

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ComputerCare is expanding! We’re proud to announce the opening of a brand-new repair center in the heart of downtown Seattle. With views of the iconic Space Needle and just a stone’s throw from the rapidly growing South Lake Union area, ComputerCare’s Belltown location is the only authorized Apple repair center in the entire downtown area.

Home to well-known companies such as Amazon, Microsoft, Expedia, Zillow and a host of highly respected biotech and research organizations, the greater Seattle area is experiencing unprecedented growth and expansion. What it lacked, however, was a world-class technology repair provider catering to the needs of consumers and businesses downtown. Located at 2827 2nd Avenue, the new facility offers ComputerCare’s full range of repair and service offerings for Apple, Lenovo, HP and Toshiba products. For business clients, this includes free pick-up and delivery.

Commenting on the new location, ComputerCare President, Georgia Rittenberg said, “Establishing a base in Seattle makes a lot of sense for ComputerCare. It allows us to bring our award-winning repair services closer to existing customers in the Seattle region, while opening new opportunities for future expansion in the Pacific Northwest. The Seattle area is a booming technology center, and yet suffers from a real shortage of quality computer and phone repair options. We’re very excited to offer our exceptional repair services and personal attention to businesses and consumers throughout the Seattle metropolitan area.”

If you live or work in the Seattle area, and are having problems with your laptop or mobile device, feel free to give us a call or drop by our office for a consultation. Our friendly team is there to help.

You can reach our Seattle team at 206-743-8052. Or, to open a help ticket, visit: http://computercare.net/local-services/ and click on “Get Started.”

Now Offering Same-Day iPhone Display Repair

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ComputerCare’s already fast turnaround is now even faster! We can now facilitate same-day display repairs for Apple iPhones for our Bay Area clients. Just stop by our office at 3350 Scott Blvd #51, Santa Clara, during our iPhone repair hours (Monday-Friday 8:30am – 4:30pm) for a free diagnosis while you wait. Items received before 1 p.m. are turned around that same day. If you drop by after 1 p.m., repairs are available for pick-up the following day.

No waiting at the Genius Bar. No appointment necessary! How great is that!?

Don’t forget, we are an Apple Authorized Service Provider for warranty or non-warranty repairs on your iPhone too, so nothing we do will void any warranty and we can handle all the correct paperwork on your behalf, just like going directly to Apple.