Understatement of the new decade: the situation is really tough right now. Now that the Bay Area and Washington State have locked down to protect us from the spread of COVID-19 (thank you!), so many of us are working from home, trying to keep ourselves and each other safe. But what happens when the phone or laptop that allows you to be a crucial part of the WFH taskforce suddenly develops a problem? If this were a few days ago, when Genius Bars and Geek Squads had all shut down, you’d be stuck. Today, though, ComputerCare has a solution. We are proud to announce the initiation of our completely COVID-safe service process! Outside our offices in Santa Clara and Seattle, we have installed secure drop-off lockers where walk-in clients can now safely deposit their devices for service and repair.
Our New COVID-Safe Service Process
Clients simply need to fill out a service ticket for Seattle or the Bay Area. Your email confirmation will contain COVID-safe drop-off instructions, so you can drive to our Seattle or Bay Area ComputerCare location, find the correct locker and enter the combination code in the padlock to leave your device inside.
After we diagnose your device, we will contact you to explain the service and, for out-of-warranty repairs, collect your payment method. Then, as soon as your device is ready, we’ll email you to confirm your preferred pick-up date. The day of your scheduled pick-up, you will receive an email with the correct locker and combination. Please note that turn-around times may be slightly lengthened, but we’ll do our best to get it back to you as fast as current circumstances allow!
Our Safety Measures
To safeguard you and our technicians, you will not interact directly with anyone during the drop-off at our lockers. Surfaces will be wiped down by our employees with disinfectant after each use to ensure proper sterilization practices are taking place. Signage will also be posted to remind you to maintain a ten-foot distance from anyone else at the lockers.
At the same time, to make sure your devices are protected, the padlock combinations will be changed after each use. Phone support will be provided throughout the whole process, updating you on receipt, diagnosis, invoicing, and repair of your device. We can also be reached in case of technical difficulties with the lockers.
No matter what happens, ComputerCare is going the extra mile to provide the COVID-safe support you need to work from home with all your devices in tip-top condition. If you already need a device repaired or just want more information about your options, visit our information page!