How It Works


Please follow these easy steps to complete your request for service:

1) Fill out the service ticket on this page, and select your pickup and delivery speed.

Weekly Route: We’ll pick-up your device(s) during the regularly scheduled pick-up/Delivery day for your area.

Hillsborough/Burlingame: Tuesday

Next Day: We’ll pick-up your device(s) the day after you submit your service request, and deliver it back the day after the repair is completed.

Urgent: We’ll send a driver out the same day your service request is submitted, and send your device(s) back as soon as the technician finishes your repair! Service requests must be submitted prior to 3:30pm.

2) Put your device out for pickup before our driver arrives.

They will text you at the number submitted on your service request prior to arrival, and after we have your device to confirm pickup was completed. Please place your device(s) in an accessible, but secure location.

3) We’ll keep you posted.

We will contact you with updates on your repairs. If the service happens to be out-of-warranty, we will also collect payment information at this time.

4) When the repair is completed, and payment made, we’ll bring it back.

Our driver will text you prior to arrival at your address, and after we have dropped off your device. Our driver will leave your device(s) in the same location where they were picked up.

  • Request Local Pickup

    Please Note: Fees for the weekly pickup service are waived for repairs covered by warranty. Next-day and urgent services fees remain in place for warranty and non-warranty repairs.

  • Contact Info

  • Please describe the location at your residence where you will leave your device for us to pick up. For example, On the front porch, inside the screen door. We will deliver to the same location.

  • Machine Info

  • IMPORTANT INFORMATION AND LIMITATIONS OF LIABILITY: ComputerCare(CCare) is not responsible for lost or stolen data, or damages/loss to third party cases, caused by any reason. If CCare repairs your equipment under manufacturer's (MFG) warranty, the repairs are covered solely under the terms of the MFG warranty. If the service is non-warranty, CCare provides a limited warranty of thirty (30) days for parts. Physical damage nullifies MFG warranty. Software & data is not covered under warranty. A diagnostic fee ($49.00) is charged for non-warranty repairs that are declined. If you approve the repair, the diagnostic fee is waived. Machines left for over 30 days will be charged a non-refundable diagnostic fee ($49.00), and machines left at our facility for over 45 days will be considered abandoned and recycled.

  • COVID-19 Service Adjustment for non-warranty diagnosis and repairs: Our services currently demand a greater expenditure of time, effort, and risk on the part of ComputerCare’s employees. If you choose to decline an out-of-warranty service for your iPhone, we will charge a $29 diagnostic fee for our labor. If you accept the service, the diagnostic fee will be waived and you will only pay the cost of repairs. Thank you for your understanding.

  • COVID-19 Service Adjustment for pickup and delivery: Due to shelter-in-place mandates only contactless pickup and delivery will be available at this time. By submitting a request for service, you agree to release ComputerCare of all liability for lost, damaged, or stolen equipment when not in ComputerCare’s possession (i.e. before pickup is made, and after delivery).

  • ACKNOWLEDGMENT: Your signature below indicates that you have read and understand the IMPORTANT INFORMATION AND LIMITATIONS OF LIABILITY and TERMS OF SERVICE and agree to them; you agree to pay in full for service provided.