Choosing the right IT Asset Management (ITAM) partner will improve your organization’s operational efficiency (and make your life easier). With remote work becoming the norm and IT teams stretched thinner than ever, you need a provider that goes beyond basic device tracking. But how do you find the right team to handle your organization’s most valuable assets: data, productivity, and time? Here are five critical questions to ask before making your decision.
1. What’s the chatbot to human interaction ratio?
Nothing kills productivity faster than being stuck in an automated phone tree or getting through three questions of a chat only to be directed to the aforementioned phone tree. The best ITAM partners offer human support with real technicians who understand your unique challenges. Look for providers who emphasize personal relationships and proactive communication—not just ticket numbers.
2. What’s your actual SLA, and do you guarantee it?
Anyone can promise fast service, but can they deliver? Demand specific Service Level Agreements with real accountability. Top-tier providers should offer 24-hour deployment SLAs for standard requests. Don’t settle for vague promises.
3. Are your repairs done in-house or outsourced?
Your sensitive data deserves better than being passed around to third-party repair shops. Insist on partners with certified, in-house technicians and secure, bonded facilities. This ensures faster turnaround times, consistent quality, and better data security—critical factors for compliance and peace of mind.
4. How do you handle global teams and remote workflows?
If your workforce spans multiple locations or works remotely, your ITAM partner needs to match that flexibility. Look for providers with global reach and specialized remote-friendly solutions, including tailored deployment rules and actionable return reports that keep distributed teams accountable.
5. What’s your approach to the complete device lifecycle?
True ITAM partnership extends far beyond initial deployment. Your provider should handle everything from procurement and provisioning to repairs, upgrades, secure data wiping, and responsible disposal. Ask about their authorized repair capabilities and whether they can help extend device lifecycles to maximize your investment.
The ComputerCare Advantage
For more than 20 years, ComputerCare has been answering “yes” to all these questions and more. We’ve built our reputation on being “The Human Side of Hardware.”
Ready to experience ITAM partnership done right? ComputerCare can help you transform your IT operations from reactive to proactive, giving you back the time to focus on what matters most: growing your business.
