Summer is definitely here, and it’s time to introduce you all to our Employee of the Month for July, Kshitiz Joshi, more commonly known by our team as Joshi.
Joshi joined ComputerCare in February 2015, and is one of the company’s computer technicians, based at our headquarters in Santa Clara. All of our technicians are experts when it comes to getting important devices up and running again, but Joshi stands out from the crowd for his positive attitude and reliability. In his two years at ComputerCare he has adapted to new tasks quickly and has always been willing and ready to help out whenever and wherever needed. This extends to our new hires, who quickly learn that they can turn to Joshi for help or advice.
In addition to his role diagnosing and fixing issues with Apple and Lenovo computers, Joshi enjoys working with people. “I really value the sense of camaraderie that exists here at ComputerCare,” he said. “I’m motivated by working with other people, and learning their perspectives on how to get things done. That interaction provides me with new learning opportunities that promote workplace synergy. Honestly, I learn something new every day, and think that my colleagues are hilarious.”
We asked Joshi to share a few details about his life outside work, and here’s some of what he had to say:
CC: Are you a Mac guy or a PC guy away from work?
Joshi: I prefer using Macs because of the integration between the hardware and software. I like the build quality and performance, too. Having said that, when it comes to phones, I’ve been using Android for more than six years.
CC: What’s your favorite TV show?
Joshi: Stanger Things!
CC: What’s the best gift you’ve ever given someone?
Joshi: I surprised my sister once with an Apple laptop and an iPad. She was very surprised and happy.
Congratulations, Joshi. Welcome to the Employee of the Month club!
ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net
Commenting on the new location, ComputerCare President, Georgia Rittenberg said, “Establishing a base in Seattle makes a lot of sense for ComputerCare. It allows us to bring our award-winning repair services closer to existing customers in the Seattle region, while opening new opportunities for future expansion in the Pacific Northwest. The Seattle area is a booming technology center, and yet suffers from a real shortage of quality computer and phone repair options. We’re very excited to offer our exceptional repair services and personal attention to businesses and consumers throughout the Seattle metropolitan area.”
Khuong is a Computer Technician handling various managed services at one of ComputerCare’s customer sites. He has been with ComputerCare since September 2013.
Van works in our purchasing operations at ComputerCare’s headquarters in Santa Clara, California, where she manages to keep our order queue under control. In addition to her role in purchasing and providing support for her team, Van has a lot of experience helping in other areas such as ordering parts, helping to cover our backlog list and emailing escalations whenever needed. In addition, Van steps in from time to time to deal directly with an OEM on special projects. Van is a great example to our other employees, and has shown herself to be extremely competent and responsible with a positive work ethic. No task is too big or too small for her!
This year’s American Business Awards attracted more than 3,600 submissions from organizations of all sizes, and from virtually every industry vertical. The awards cover a wide range of categories, including Startup of the Year, Executive of the Year, Best New Product or Service of the Year, and more. ComputerCare was nominated in the Customer Service Team of the Year category.
David joined ComputerCare in 2016, and works in our Dublin, Ireland offices as a Technical Services Administrator. During that time, he has been very proactive in contributing ideas that have led directly to process improvements that have benefited customers and the company. For example, David recently had an idea to cut repair turn-around times for customers, and he was able to achieve this goal by streamlining the way repair reports are managed. David has also shown a great ability to stay organized by making to-do lists for absolutely everything. He is without-a-doubt a great asset to our team in Ireland.
When Long isn’t at his desk, he likes to hang out with friends and watch the occasional thriller movie that makes him jump out of his seat. He’s also an avid rock climber and hiker, and has been known to do some weightlifting, as well. He’ll need all that strength in a few months, when he goes on his first ever river rafting adventure in summer this year.
To prove the point, our customers onsite call him ComputerCare’s “repair robot.” Jonny has proven his expertise time and time again by being the go-to person whenever there are tough technical issues that can’t be resolved easily. This makes him a great asset to our team, but also to our customer. And the icing on the cake? Jonny is one of the friendliest, most helpful and humble people you could have the pleasure to meet.