What is IT Asset Management?
IT Asset Management (ITAM) is a systematic approach that helps any organization or business supervise all IT assets throughout their lifecycle. ITAM ensures the proper deployment, maintenance, upgrading, repair and disposal of all technological assets.
IT assets encompass a wide range of items, including hardware, software, data, licenses, and digital resources that are essential for an organization’s IT infrastructure and operations. The design and ability to an organization’s unique characteristics and scale requirements makes it a valuable tool for informed, strategic decision making.
The Importance of IT Asset Management
Having a clear picture of the state of your company’s IT assets can help you determine when certain assets need to be optimized or replaced altogether. It involves monitoring hardware purchase dates, usage durations, minimizing downtime, and tracking refresh cycles.
This knowledge prepares organizations to respond to and mitigate future issues effectively. Additionally, monitoring hardware and software helps detect unauthorized or harmful installations, ensuring compliance with security policies and standards.
Common Challenges with Having IT Asset Management In-House
Although managing all IT assets on your own can be done, there are many roadblocks to consider:
- Tracking and inventorying IT assets is an ongoing process that needs to be updated constantly. IT Asset Management can be challenging for some organizations, especially if there are no standard procedures across teams when a new IT asset is added, moved or changed.
- To effectively manage IT assets and implement best practices for IT Asset Management, advanced, cutting-edge technology tools and softwares are often necessary. ITAM can potentially require a significant initial investment, such as purchasing new technology tools or hiring additional employees, impacting budget constraints.
- Identifying all IT assets accurately can be difficult, as they are typically scattered across different departments and locations, making it challenging to obtain a clear and comprehensive overview of their use. This is especially true in large enterprises with distributed systems.
- Success in ITAM relies on efficient communication and collaboration, which can be hindered when different departments lack integration.
Benefits of Outsourced IT Support
Mastering the ins and outs of IT can be complicated. Outsourced IT services can provide technical support for your business,
sparing your staff from becoming overwhelmed due to independently navigating the entire spectrum of IT.
Pay for what you use.
Building an in-house IT team can be costly. When outsourcing IT support, you’ll only pay for services your business requires, avoiding the potential budget strain associated with hiring a full-time, in-house IT staff complete with salaries and benefits. This cost-effective approach can significantly reduce IT expenses.
Outsourced managed IT services are provided by professional, experienced specialists so any technical needs are met in a timely manner. At ComputerCare, our client portal is specifically designed for IT professionals. Service requests are processed within 30 minutes!
If you don’t know, ComputerCare does.
There is no need to spend time and resources training staff or struggling to figure out the technology yourself. We are experts in the field. ComputerCare has specialized knowledge and experience across a wide range of IT areas, from network security to software updates. With outsourced IT support, your business has access to a team of professionals with the latest skills and expertise, that can offer a lending hand.
Focus on what matters.
External IT assistance allows you and your employees to fixate on other core aspects of the business. It enables organizations to allocate their time, energy, and resources to activities that directly impact their bottom line, resulting in higher productivity and performance.
We’ve got you covered.
ComputerCare prioritizes the effective retrieval of assets for the remote workforce, ensuring security compliance and maintaining a seamless user experience. Moreover, we supply companies with reporting on returned and non-returned assets, as this is a fundamental aspect of effective business management and operations.
Save your resources.
You have access to the latest tools and technologies that are being utilized by your IT outsourcing team without actually having to invest in them yourself.
Seeking a cost-effective, flexible solution to address your technology needs for business?
Consistent and frustrating IT issues can negatively impact productivity, revenue, and employee morale. Consider ComputerCare’s outsourced managed IT services.
When you depend on ComputerCare for outsourced IT support, you can trust us to swiftly and effectively resolve challenges, preventing their recurrence. You won’t have to worry about lost assets, software license violations, or data breaches with our IT professionals. We stay updated on the latest technologies, saving you the effort.
Why Choose ComputerCare for Your Outsourced Managed IT Services?
ComputerCare honors offering headache-free logistics that saves you money, time, and helps everything
stay smooth sailing. We keep the vital stuff at the forefront!
First impressions matter.
Choose the specific device you want us to send to a new hire and select the shipping speed so devices arrive on time before their start date.
Effortless employee departure.
When an associate departs from the company, we can assist in retrieving their devices and provide updates through our customer portal on the device return process.
Break. Repair. Replace.
If an employee encounters a hardware problem, we can send them a replacement device, either new or used, and return the repaired device to your available inventory for future use.
No surprise pricing.
We openly display our prices and don’t require our customers to commit to extended contracts. Our transparent pricing ensures there are no hidden charges or unexpected fees when it’s time to pay.
Whether you require a safe location for additional devices or want to guarantee the protection of your company’s devices, we’ve got you covered as all devices stored at the ComputerCare facility are covered by our insurance plan.
Maintain device vitality.
Regular tune-ups play a crucial role in prolonging the lifespan of your devices. As an authorized service provider, we offer both maintenance and repair services for your devices to keep them running smoothly.
Beyond what meets the eye.
No worries if you need to store devices with us! Our fully insured facility operates under continuous 24-hour video surveillance, supported by an advanced alarm system to detect any activity. This comprehensive security ensures the safety and protection of both parties involved.
Your devices are protected, guaranteed.
We understand the significance of safeguarding your company’s data. Rest assured, our access-restricted legal hold room offers secure storage solutions that cater to your company’s needs, no matter the duration required.
Develop a sustainable IT approach.
Whether you already have an ITAD partner or need a recommendation from our own network, we’re prepared to assist you in reducing, reusing, and recycling. Our secure data wiping services, including NIST wipe services, guarantee that your data is disposed of securely, providing you with peace of mind. Even the devices you donate through us!
Just Submit a Ticket!
IT issues can arise at any time, so we ensure that any concerns are addressed promptly. Our customer portal is tailored to fit all your IT needs! We streamline the request submission process.
Learn How It Works.
Explore our portal with our step-by-step guide and unlock its full potential for IT asset management. Discover how to monitor both deployable and non-deployable devices, track repair statuses, manage accessories, and more! This walkthrough will equip you with the knowledge to elevate your tech support experience to new heights.
Better Service Starts Here.
“Computercare has been an excellent partner for Course Hero and has shown a vested interest in helping to improve our hardware logistics, resulting in an improved Day 1 experience for our new hires in the USA and Canada. They were valuable before the pandemic, invaluable during the pandemic and are now an indispensable part of our team.”
“ComputerCare has helped us supply our remote workers with pre-provisioned devices for their WFH setups, manage repairs, and saves significant time for our IT team (and space in our homes from storing all those devices)!”
– Heather Kunz People Operations Associate, Future
“Computer Care is a human-driven company that puts the customer first. Care should be the first word in their name, because they’re in the people business first. The thoughtfulness around our business goals and consistent experience has exceeded our expectations, and we look forward to continuing to work with them for a long time.”
– Chris, IT Specialist