As an IT professional, you know the challenge all too well: balancing cost control, security compliance, business continuity, and vendor management while supporting an increasingly distributed workforce. When it comes to device lifecycle management, many organizations find themselves juggling multiple vendors, dealing with security vulnerabilities, and struggling with inconsistent service levels.
What if there was a different approach—one that combines enterprise-grade capabilities with genuine human accountability?
Beyond the Typical IT Asset Management Experience
At ComputerCare, we call ourselves “the human side of hardware,” and it’s more than just a tagline. While other providers route you through layers of bureaucracy, our clients work directly with dedicated account representatives who understand your business and proactively monitor your needs.
This human-centric approach has driven our 95% customer retention rate and enabled us to scale alongside major enterprises.
Three Pillars of Comprehensive Device Support
ComputerCare’s approach centers on three integrated service pillars:
IT Asset Management: Seamless support for remote and hybrid workforces, including device deployment to new hires, collection from departing employees, and rapid break-fix scenarios to eliminate downtime.
Authorized Service Provider: We’re certified to repair Apple, Lenovo, HP, Dell, Asus, Acer, and Toshiba devices in warranty, often at no charge to customers—billing OEMs directly while performing all work with our own employees, where available. We also repair devices out of warranty.
Authorized Reseller: Streamlined procurement for Apple, Lenovo, HP, Dell, Microsoft, and Samsung devices, creating a true one-vendor experience (though we work flexibly with clients who prefer existing procurement relationships).
What Sets Us Apart: Enterprise Standards with Startup Agility
All Work Performed by ComputerCare Employees
Unlike competitors who outsource to third or fourth-party logistics companies, every device is handled exclusively by our full-time employees in our secure facilities or in our customers’ facilities, ensuring consistent security and quality standards.
Industry-Leading SLAs
We don’t just promise fast turnaround—our SLAs are among the fastest in the industry. If you’re considering an ITAM partner, be sure to read the SLA fine print and take a moment to compare SLAs to ours. Our human-centered approach allows us to meet these extraordinary SLAs thanks to our policy of never outsourcing our work.
Comprehensive Asset Tracking and Inventory Management
Our customer-facing portal catalogs everything from inventory to condition in detail. We perform bi-weekly cycle counts ensuring you always have reliable inventory data.
Security That Meets Enterprise Standards
- NIST-level data wipes (with options for temporary or permanent legal holds)
- Complete chain of custody with real-time electronic inventory reports
- Secure facilities with all work performed by vetted ComputerCare employees
- Flexible data handling accommodating various legal and compliance requirements
Certified Woman-Owned Business
Our certification helps clients meet supplier diversity goals that major competitors cannot provide—adding strategic value beyond operational efficiency.
When ComputerCare Makes Strategic Sense
Consider ComputerCare if your organization is:
- Transitioning to remote or hybrid work and needs reliable device deployment and support
- Experiencing office closures or downsizing and reducing physical IT presence
- Facing IT staff reductions or resource constraints
- Looking to streamline repair processes across multiple locations
- Building or scaling internal IT teams and needs external operational support
- Meeting supplier diversity requirements through certified vendors
Global Reach with Personal Service
We support clients throughout North America, all EU countries, and the UK, typically working with IT managers, IT directors, and procurement teams who need enterprise-grade capabilities without enterprise bureaucracy.
Our approach to IT asset disposition exemplifies our collaborative philosophy: rather than forcing you into our preferred vendor relationships, we partner with your chosen ITAD or e-waste providers. We even coordinate with partners like Revivn for monthly pickups that eliminate service fees for small-batch disposals.
Click the image above to watch our team in action.
The Bottom Line: Partnership Over Transactions
While large enterprise providers offer layered bureaucracy and rotating support models, ComputerCare delivers direct accountability and proactive partnership. Our clients don’t just stay with us—they grow with us, expanding our services as their needs evolve.
Ready to Experience the Human Side of Hardware?
The question isn’t whether your organization needs better device support—it’s whether you’re ready to work with a partner who treats your success as their mission.
Send us a message at sales@computercare.net or give us a call at 866-706-0218 to experience the human side of hardware. No rotating support staff, no bureaucratic layers—just direct access to the people who will own your success.
