For the month of February, we are thrilled to introduce Enzo Delacroche, our latest Employee of the Month. Enzo is one of our talented mobile devices technicians, working at ComputerCare’s headquarters in Santa Clara. He started working at ComputerCare in June of 2017 and has proven to be a fast learner and a great addition to our mobile devices team. Enzo provides fantastic customer service, is always willing to help, and has been an asset working on recent iPhone projects.
We sat down with Enzo to get the inside scoop about his work at ComputerCare. Here’s a small part of our conversation:
CC: Describe your role here at ComputerCare
ED: I am a Mobile Device Technician and my main responsibilities are troubleshooting and repairing Apple iPhone and Android devices. There’s a nice mix of other devices such as iPads and Beats headphones to keep things interesting.
CC: What is the most rewarding part of your job?
ED: When a walk-in customer comes in and vents about the problems they’re having, they usually think that it will probably take a week to fix or that they will have to pay a lot for a repair. So, I definitely love seeing their reaction when I tell them that I was able to fix the issue with some quick troubleshooting and often with no charge for devices under warranty. Now that’s where it’s at.
CC: Do you prefer Macs or PCs?
ED: I was gifted a Mac for college and it has been my only laptop until recently. Macs are for sure very user friendly and are my go to, but I bought a PC, too, to use with certain applications that I wanted.
CC: What was the best gift you ever got from someone?
ED: For graduation, my girlfriend surprised me with plane tickets to Seattle. She knew that I’d never been outside California, and I’d always talked about how it rains a bunch there and how I’d like to visit. I never thought she would ever get us tickets and an Airbnb! Plus, it rained while we were there, so boom!
CC: What are some of your hobbies away from work?
ED: Some of my passions outside work include cooking foods from all sorts of different cultures. Ramen, chile verde pork stew, coconut curry, pizza from scratch, baked mac n cheese and fried chicken are just some of my favorites. I also enjoy practicing Tae Kwon Do, along with learning about various martial arts and their tools. Most recently I’ve been practicing bo staff.
Congratulations, Enzo. We couldn’t be happier that you’re part of our team.
ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net or check out our current openings via LinkedIn or our Careers page.
