When evaluating IT Asset Management vendors, procurement teams compare the cost to deploy a device, the fee for a data wipe, and the price of storage. These are easy to see and easy to benchmark. What’s harder to see, and what some vendors are betting you won’t look at closely, is the catch hiding in the fine print.
A 4% surcharge applied to all transactions.
At scale, this fee can eclipse the savings you thought you were getting from competitive per-service pricing. This post breaks down exactly how much that fee costs in practice, and explains why ComputerCare’s straightforward, all-in pricing is the smarter choice for growing organizations.
The Math Is Simple
A 4% transaction fee doesn’t sound significant in isolation. But apply it to your total monthly ITAM spend and the picture changes fast. If your organization spends $5,000 a month on IT asset management, that’s an extra $200 every month ($2,400 a year) that delivers nothing. No service. No support. No value. Just a surcharge.
Spend $15,000 a month? That’s $7,200 a year in fees. Spend $30,000? $14,400 — gone. And because the fee is percentage-based, it scales directly with your usage. The more you rely on your provider, the more you pay.
ComputerCare charges no such fee. The price you see is the price you pay.
A Fee That Punishes Growth
Percentage-based fees penalize you for being a good customer. A company running frequent deployments and refresh cycles isn’t earning a volume discount, they’re paying a larger surcharge every month. The very scale that should work in your favor works against you.
A flat-rate model like ComputerCare’s rewards scale instead. Costs are predictable, budgets hold, and there’s no surprise line item at invoice time.
Beyond the Fee: Faster, More Included
No hidden fees aren’t the only advantage. ComputerCare also delivers faster SLAs — processing deployments in 1 business day, well ahead of industry-standard windows. And several services that competitors bill separately, like recycling, asset revisions, and carbon offsetting, are built directly into ComputerCare’s service packages at no additional charge.
For ESG-conscious organizations, that carbon offsetting inclusion is particularly meaningful. It’s not a checkbox on a proposal — it’s standard practice baked into every tier.
What Transparent Pricing Actually Means
When your ITAM vendor charges predictable, all-in rates, you can model your IT operational costs with confidence. When they don’t, you’re constantly recalculating, surprised at invoice time, and explaining overages to your CFO.
ComputerCare doesn’t charge a 4% transaction fee. Not on deployments. Not on retrievals. Not on repairs. Not on anything. The line-by-line price is the complete price.
What You Get With ComputerCare
- Zero Transaction Surcharges: No 4% fee. No percentage-based add-ons. Your invoice reflects exactly what you agreed to.
- 1-Day Deployment SLA: ComputerCare processes deployments and retrievals in 1 business day — well ahead of industry-standard timelines.
- Tiered, Predictable Monthly Pricing: Core to Premium program tiers cover storage and service requests with no surprises.
- Dedicated Customer Success: Advanced and Premium customers get a dedicated success rep — not a support ticket queue.
Stop Paying a Tax on Your Own Growth
If your current ITAM vendor charges a percentage fee on transactions, you’re overpaying, and it only gets worse as you scale. Let’s talk about what transparent pricing looks like for your organization.
