Customer Onboarding

How did you hear about us?(Required)

Internet

Social media

Referral

Direct email/Direct Call

Trade show

Other

Other (how did you hear about us)(Required)

Which trade show?(Required)

Communication Preferences(Required)

Email

Phone

Video

As of today, will you be utilizing ComputerCare’s ITAM services in any of the following regions?(Required)

US Only

EU/UK Only

Locations

City, State, (& Country if outside of USA)

# of Users

Interested in services for this location?

Please list all the locations that your company has and the user count for each location. If you have too many locations to list, please tell us about the largest locations! You can click the plus sign at the end of a line to add more lines.

Contact Information

Full Name(Required)

First Last

Title

Company Name(Required)

Email address(Required)

Phone Number(Required)

Business Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Business Details

Type of business or industry

Size of the company (number of employees)

Products or Services of Interest:

Service type(Required)

Hardware Repair

IT Asset Management

Hardware Repair

Who will submit tickets (service requests) to us?(Required)

There will be one main contact that submits all tickets

We have a team with multiple people who might submit tickets

Submit Repair Tickets Individual(Required)

First Name

Last Name

Email address

All fields are required

Submit Repair Tickets List(Required)

First Name

Last Name

Email address

All fields are required

Where should our driver pick up the units from?(Required)

We offer free pickup and delivery to businesses in the Bay Area and Seattle, as well as residential locations of your work-from-home force! This is not covered under your warranty, and is just something we offer for our business clients.
Please provide instructions for our driver to pick up from the main location(s) that we are servicing.
Preferred steps are that you have units ready for pickup as soon as you submit a ticket: and left with a front desk/reception personal. Once you submit a ticket, we will pick up the unit anytime from that moment through end of the following business day, so please make sure the machine is ready.
If our driver needs to contact someone once they arrive or go through any security portals, or if your specific location is difficult to find: please mention all of that here.
Our drivers are only able to wait for 5 minutes. If they have to contact someone, and that person is not available or doesn't reply within that time, our driver will need to leave and move on to the next stop, so please make sure to have the machines ready.
Once your repair is complete, we will just return back to you as soon as possible. A signature will be required on your side, when we deliver the unit. Please let us know if we can deliver to front desk, or if we need to contact someone. Please note the same 5 minute wait time policy will apply.

Purchase Apple or PC Equipment

Who do you currently purchase your machines from?(Required)

If you have multiple brands, please list vendor for each brand.

How often does your company do a computer refresh?(Required)

Some companies automatically replace machines for all users at a set frequency, for example: 3 years, 5 years, or other periods of time. Some companies keep using the machines as long as they function and do not have a refresh policy. Whichever works best for your company is great! Please let us know about your refresh policies, the last time you did a refresh, or if you don't have one.

Are your devices DEP enrolled?(Required)

Yes

No

Organization ID(Required)

Who will have access to submit tickets (service requests) to us?(Required)

First Name

Last Name

Email Address

All fields are required

Additional Notes or Comments

Please let us know if you have any specific questions or topics you wish to discuss.

Do you have any other IT needs beyond hardware repair? Custom projects you need some help with? Backlog of machines that have been sitting while you try to find a repair solution?

We also offer custom contracts, so please let us know how else we can help! Some common projects we do: Setting up a new fleet of machines or taking down and cleaning used ones, asset management, and more.

Cookie	Duration	Description
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-non-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Non Necessary".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Type	Duration	Description
test_cookie	0	11 months
u	0	2 months

Cookie	Type	Duration	Description
_ga	0	2 years	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gid	0	1 day	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.

Cookie	Duration	Description
bcookie	2 years	This cookie is set by linkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
lang		This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
li_sugr	2 months	Cookie from linkedin.com for browser identification
lidc	1 day	This cookie is set by LinkedIn and used for routing.

Cookie	Type	Duration	Description
bscookie	1	2 years	This cookie is a browser ID cookie set by Linked share Buttons and ad tags.
lissc	0	1 year	3rd party cookie from LinkedIn
UserMatchHistory	0	4 weeks	Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

Contact Information

Business Details

Products or Services of Interest:

Hardware Repair

Logistics Form

Shipping Information

Purchase Apple or PC Equipment

Billing Information

Payment Preferences and Terms

Who should we contact for any questions on an open invoice?

Customer Onboarding

Contact Information

Business Details

Products or Services of Interest:

Hardware Repair

Logistics Form

Shipping Information

Purchase Apple or PC Equipment

Billing Information

Payment Preferences and Terms

Who should we contact for any questions on an open invoice?

How it works

If you are shipping at your own expense:

If you are using a ComputerCare-supplied shipping box:

How it works

How it works

Business Repairs