How it works
- We will pick up the unit from your business the following business day when submitted by 3:30pm the day prior. (Please see our service areas here).
- Once the unit arrives at our location, we will diagnose the unit and repair under warranty or send an estimate if needed.
- Once the unit is complete, we will return the unit to your business the following business day.
How it works
- We will pick up your equipment using our curbside service from your residential address the following business day for service requests submitted by 3:30pm. In cases where the route cannot accommodate additional nextday pickups, we will notify you in advance (Please see our service areas here).
- You will receive a text and email notification the morning of your scheduled pickup day with a 2 hour window of when ComputerCare will be at your residential address to pick up your unit.
- You will receive a text message from the ComputerCare driver when they have arrived at your residential address.
–The driver will wait up to 10 minutes for you to arrive. - The branded ComputerCare Car will be waiting curbside. You will place your unit into a padded bin in the trunk of the car.
- Once the unit arrives at our HQ, we will diagnose the unit and repair, or send an estimate if needed.
- Customer Service will notify you once the unit is complete. Your unit will be delivered the following business day, or in some cases, the same day it is complete.
- You will receive a text and email notification the morning of your scheduled delivery day with a 2 hour window of when ComputerCare will arrive at your residential address to return your unit.
- The ComputerCare employee will text you when they arrive and you will pick up your unit in the back of the ComputerCare car once verifying your identity with the ComputerCare employee.
How it works
If you are shipping at your own expense:
- If you are providing your own shipping label, proceed with shipping in your unit.
- If you would like ComputerCare to provide a shipping label, we will provide a quote for shipping on a per unit basis.
- After the service ticket is filled out, ship your unit to:
Bay Area
3350 Scott Blvd. #51
Santa Clara, CA 95054 - Once the unit arrives at our office, we will diagnose the unit and repair, or send an estimate, if needed.
- Once finished, we will ship the unit back. The customer is responsible for return shipping. You can provide us with a pre-paid return shipping label. If one is not included, then we will automatically bill you and ship it using our own. Please see pricing information below.
If you are using a ComputerCare-supplied shipping box:
- Fill out a service ticket using your contact name, email address and proper contact information.
- ComputerCare will send you a box with a return label in the box. The handling and box fee is $25 for each laptop sized box, and $50 for each monitor/desktop sized box. The actual shipping fees are shown below.
- Once the unit arrives at our location, we will diagnose the unit and repair, or send an estimate if needed.
- Once the unit is complete, we will ship the unit back to you.
- You will be responsible for all shipping charges and by selecting this option you will be billed by us automatically.
Our ground shipping rate throughout the US is $25 per laptop.
Here are our flat rate shipping charges within WA and CA for 2 day and overnight shipping for a laptop:
- Standard 2 Day, Signature Required – $45
- Standard Overnight, Signature Required: – $80
If you would like to ship 2 day or overnight outside of CA and WA or have a non-laptop device, please contact us for a quote.
Standard insurance includes coverage up to $100. If you request additional coverage, additional fees will apply.
How it works
Drop Off Instructions
- Please submit a service ticket before you drop off your device. Once you create a service ticket with us, you will receive an automated email confirmation that your ticket has been received and we are working on your request.
- Once arriving at the ComputerCare facilities located at 3350 Scott Blvd, #51, Santa Clara, CA 95054. Please be sure to wear a mask and if there is a customer being helped, please wait to enter the premises as we may only have one customer in the lobby at a time.
- Please do not drop off your device inside the original box or any other packaging. Please do not include any accessories (headphones, external hard drives, etc.) with your device.
- We will automatically repair your unit if it’s covered under warranty or send you an estimate if not.
- If you prefer to be called instead of emailed when your device is ready, please inform the Customer Service Representative at the time of drop off.
Pick Up Instructions
- Once your device is repaired we will send you a payment link, if applicable, to resolve your repair costs and an email or phone call to let you know that your device is ready for pickup.
- Upon picking up your device, please be sure to wear a mask and if there is a customer being helped, please wait to enter the premises as we may only have one customer in the lobby at a time.
- Please reference your work order number upon pick up and a Customer Service Representative will release your device.
How it works
- After submitting your service ticket, Customer Service will email you with a quote within 24 hours.
- After the quote is approved by you, we can schedule pickup of the unit.
Service Ticket Review
Please check your information below. If it's correct, hit submit.
Service Type
Contact Info
Pickup/Shipping Address
Billing Information
Machine Info
You can print this window for your records.
