ComputerCare has just been named winner of a Bronze Stevie® Award in the Customer Service category of the 15th Annual American Business Awards.
This year’s American Business Awards attracted more than 3,600 submissions from organizations of all sizes, and from virtually every industry vertical. The awards cover a wide range of categories, including Startup of the Year, Executive of the Year, Best New Product or Service of the Year, and more. ComputerCare was nominated in the Customer Service Team of the Year category.
“I’m so proud of our customer service team and the recognition they will get through this award,” said Georgia Rittenberg, President of ComputerCare. “Our reputation, success and growth are all built on the work these people do each and every day. My heartfelt congratulations to the team.”
Here is an excerpt from our winning submission:
In 2016, the achievements of the customer service team were critical in securing several industry accolades, including Apple’s coveted Premium Service Provider status. This designation is only given to a handful of Apple’s Authorized Service Providers in recognition of their extraordinary commitment to technical excellence and superior customer service. As a Premium Service Provider, ComputerCare’s customer service team needed to meet very high standard for overall satisfaction, repair time, customer interactions and wait time, demonstrating exceptional repair support and customer experience.
In addition to Apple, the customer service team also strengthened its relationship with Lenovo in 2016. ComputerCare was already a recognized Authorized Service Provider for Lenovo’s business accounts, and due to the success and positive feedback given to Lenovo from these corporate clients, ComputerCare earned Lenovo’s Premier Authorized Service Provider status. This gave ComputerCare the ability to carry out warranty and non-warranty service and repair on Lenovo’s entire range of business and consumer devices, including ThinkPad™ laptops and tablets, Miix Windows® tablets, Chromebook laptops and all IdeaPad™, ThinkStation and WorkStation series computers. As a Premium Authorized Service Provider, ComputerCare also has access to information about each device’s warranty status, enabling faster repairs and turnaround times for customers.
Most importantly, ComputerCare’s customer service team understands how much people rely on their devices for work and play. They recognize the frustration that users feel when these devices break down, when they’re facing possibly expensive repairs, or when they’re at risk of losing valuable data. It’s at these times that ComputerCare’s customer service team shows their true value, answering any questions that customers have and doing their utmost to get these devices up and running as quickly as possible. They’re really that good!
Details about The American Business Awards and the list of 2017 Stevie winners are available at www.StevieAwards.com/ABA.