During this time of global crisis, we at ComputerCare are doing everything we can to provide responsible and safe hardware support both for our clients and for our staff. With the recent lockdowns of the Bay Area and Washington State, many office jobs have been converted into remote positions, meaning that in-office tech support is no longer readily available. At the same time, with the complete shut-down of Apple Genius Bar and Best Buy Geek Squad services, even people already accustomed to working from home no longer have an easy option for diagnosing or repairing their Apple devices. This means potentially crippling situations if a piece of tech suddenly develops problems.

That’s where ComputerCare comes in.

We are proud to offer the growing WFH workforce a completely COVID-safe customer experience, including contact-free walk-in service at our Santa Clara office, residential curbside pick-up (Santa Clara business customers only), and ship-in options to meet your needs.

Are you an IT Manager looking for ways ComputerCare can support your employees at home? Find them here.

Start a remote service by filling out a service ticket

Click one of these buttons to get started with remote service. If you have an Apple device in need of service, please set up an appointment through Apple before submitting your ComputerCare service ticket.

 

These are your COVID-safe service options:

Walk-In Service

Please visit our Bay Area location for walk-in service:

3350 Scott Blvd. #51
Santa Clara, CA 95054

We continue to practice safety protocols including mask-wearing, hand and surface sanitization, and social distancing according to CDC guidelines.

Shipping Options

How it works

If you are shipping at your own expense:

  1. Fill out a service ticket using your contact name, email address and proper contact information.
  2. If you are providing your own shipping label, proceed with shipping in your unit.
  3. If you would like ComputerCare to provide a shipping label, we will provide a quote for shipping on a per unit basis.
  4. After the service ticket is filled out, ship your unit:
    Bay Area
    3350 Scott Blvd. #51
    Santa Clara, CA 95054
    Seattle (Business customers only)
    2827 2nd. Ave.
    Seattle, WA 98121
  5. Once the unit arrives at our office, we will diagnose the unit and repair, or send an estimate, if needed.
  6. Once finished, we will ship the unit back. The customer is responsible for return shipping. You can provide us with a pre-paid return shipping label. If one is not included, then we will automatically bill you and ship it using our own. Please see pricing information below.

If you are using a ComputerCare-supplied shipping box:

  1. Fill out a service ticket using your contact name, email address and proper contact information.
  2. ComputerCare will send you a box with a return label in the box. The handling and box fee is $25. The actual shipping fees are shown below.
  3. Once the unit arrives at our location, we will diagnose the unit and repair, or send an estimate if needed.
  4. Once the unit is complete, we will ship the unit back to you.
  5. You will be responsible for all shipping charges and by selecting this option you will be billed by us automatically.

Our ground shipping rate throughout the US is $25

Here are our flat rate shipping charges within WA and CA:
(For shipping from other states, please contact us for a quote)

ComputerCare to Customer:
Ground, Signature Required – $25
Standard 2 Day, Signature Required – $45
Standard Overnight, Signature Required: – $80

Standard insurance includes coverage up to $100. If you request additional coverage, additional fees will apply.

Business Residential Curbside Pick-Up

(Residential curbside pick-up is available for business customers only)

How it works – Bay Area Customers

  1. After submitting a service ticket, we will pick up your equipment using our curbside service from your residential address the following business day for service requests submitted by 3:30pm. In cases where the route cannot accommodate additional next day pickups, we will notify you in advance (Please see our service areas here).
  2. You will receive a text and email notification the morning of your scheduled pickup day with a 2 hour window of when ComputerCare will be at your residential address to pick up your unit.
  3. You will receive a text message from the ComputerCare driver when they have arrived at your residential address.
    –The driver will wait up to 10 minutes for you to arrive
  4. The branded ComputerCare Car will be waiting curbside. You will place your unit into a padded bin in the trunk of the car.
  5. Once the unit arrives at our HQ, we will diagnose the unit and repair, or send an estimate if needed.
  6. Customer Service will notify you once the unit is complete. Your unit will be delivered the following business day, or  in some cases, the same day it is complete.
  7. You will receive a text and email notification the morning of your scheduled delivery day with a 2 hour window of when ComputerCare will arrive at your residential address to return your unit
  8. The ComputerCare employee will text you when they arrive and you will pick up your unit in the back of the ComputerCare car once verifying your identity with the ComputerCare employee.

How it works – Seattle Customers

  1. We will pick up your equipment using our curbside service from your residential address the following business day for service requests submitted by 3:30pm. In cases where the route cannot accommodate additional nextday pickups, we will notify you in advance (Please see our service areas here).
  2. You will receive a text message from the courier when they have arrived at your residential address.
    –The courier will wait up to 10 minutes for you to arrive.
  3. A courier will be waiting curbside. You will place your unit into a padded bin in the trunk of the car.
  4. Once the unit arrives at our HQ, we will diagnose the unit and repair, or send an estimate if needed.
  5. Customer Service will notify you once the unit is complete. Your unit will be delivered the following business day, or in some cases, the same day it is complete.
  6. The courier will contact you when they arrive and you will pick up your unit once verifying your identity.

Business Pick-Up

(Business pick-up is available for business customers only)

How it works

  1. After submitting a service ticket, we will pick up the unit from your business the following business day when submitted by 3:30pm the day prior (Please see our service areas here).
  2. Once the unit arrives at our location, we will diagnose the unit and repair under warranty or send an estimate if needed.
  3. Once the unit is complete, we will return the unit to your business the following business day.

Get Started

We know that when you work exclusively from home, you need your equipment to work even harder. We want to reassure you that no matter what happens, we’re going the extra mile to provide the COVID-safe hardware support you need to work from home with all your devices in tip-top condition.

BAY AREA  SEATTLE