Service Features
Consolidate your tech support with your trusted hardware storage and logistics service provider.
Level 1 Support Team
Our on-call first responders assist users with common computer software and hardware concerns:
- Ticket queue monitoring
- Account activation and password reset
- Application assignments, customizations, and removal
- Trained to know when to escalate to Level 2 support for the quickest ticket resolution
Level 2 Support Team
Our experts offer enhanced technical knowledge and capabilities and a customer-focused experience:
- User support via preferred method (phone, video call, or chat) including remote access to the user’s
computer as needed for interactive triage - Troubleshooting: VPN, remote desktop, application, hardware &
software, corporate wifi/network - New hire onboarding support
