Service Features

Consolidate your tech support with your trusted hardware storage and logistics service provider.

Level 1 Support Team

Our on-call first responders assist users with common computer software and hardware concerns:

  • Ticket queue monitoring
  • Account activation and password reset
  • Application assignments, customizations, and removal
  • Trained to know when to escalate to Level 2 support for the quickest ticket resolution
Level 2 Support Team

Our experts offer enhanced technical knowledge and capabilities and a customer-focused experience:

  • User support via preferred method (phone, video call, or chat) including remote access to the user’s
    computer as needed for interactive triage
  • Troubleshooting: VPN, remote desktop, application, hardware &
    software, corporate wifi/network
  • New hire onboarding support

Get your quote.