• Contact Info

  • Pickup/Shipping Address

  • Billing Address

  • Machine Info

  • In submitting your device to ComputerCare (Ccare), you are confirming that you agree to perform the following steps before submitting the phone. Please note, if any of the following steps are not completed, there could be a delay in the repairs:

    To do so:
    1. 1. Turn off the Find my Phone app. This can be done in the iCloud settings or remotely by signing into the iCloud website.
    2. 2. Have the phone charged to at least 50% battery life.
    3. 3. Use desired method to backup the data. There is a chance that data can be lost during the repair cycle.
    4. 4. Remove any locks or passcodes to get into the devices operating software.

    In submitting your phone to Ccare, you are acknowledging the following:
    1. • That your phone may be replaced with a replacement unit of the same model, per Apple’s discretion.
    2. • Ccare is not responsible for any lost or stolen data or programs and will not restore your backup information to the phone after repair or diagnosis.
    3. • Ccare offers a 30 day warranty on any parts and work performed out-of-warranty.
    4. • Ccare is not responsible for any lost or stolen data or programs and will not restore your backup information to the phone after repair or diagnosis.
    5. • For parts and work performed under warranty, your phone remains under it’s warranty guidelines for the extent of the warranty period.

    For more information, please read iPhone Repair Information.
  • *If you are a business opting for pickup service: Please have the machine ready for pickup when you submit this service request. Pickup could happen anytime between now and end of following business day. If the machine is not easily accessible at the front desk, during all business hours, please include instructions for the driver in the symptoms text box. If possible, please leave with front desk if you will not be available during lunch/meeting, etc. If your offices will be closed for any reason, please let us know. Any instructions/tips for the driver to access your building or parking, are greatly appreciated. Thank you for your cooperation.

  • Please let us know when you expect to drop off your device. Our general operating hours are Monday through Friday, from 8AM to 5PM
  • Review & Print Ticket