Employee of the Month – Sean O’Sullivan

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For many, St. Patricks Day is often the highlight for March. For us, this month’s highlight was Sean O’Sullivan, our Tech Lead for EMEA in Dublin, Ireland – which is why it is our privilege to introduce him as our latest Employee of the Month!

Sean started working at ComputerCare in November 2014 and is currently the Lead Tech of our team based in Dublin, Ireland. He oversees the technical aspects of ComputerCare’s Dublin business and liaises with its roster of clients around the city. Sean is an exemplary employee and leader at ComputerCare who truly cares about his team of technicians and is always there to support them in whatever they need.

We recently sat down with Sean to get the inside scoop about his work at ComputerCare. Here is an excerpt from that conversation:

CC: What’s the most influential tech item in your life?

SO: This is a tough one, but it has to be 3D printing.  This technology has so many possibilities and applications from designing prosthetics to remaking the little cover for the batteries on your remote control when you lose it.

CC: Do you prefer Macs or PCs?

SO: It’s got to be the Mac. I got my first Macintosh, an iMac G3. I do enjoy tinkering with PC but I will always back Mac.

CC: What was the best gift you ever got from someone?

SO: The best gift I’ve received would have to be a surprise trip to Amsterdam to see “System of a Down.” The band had never played Ireland at the time and I was ecstatic to finally see them live.

CC: What are some of your hobbies away from work?

SO: Outside of work I like to spend as much time outdoors as possible.  I enjoy hiking, camping, rock climbing and cycling. I’m an avid Classic Mini enthusiast, and love to build things and work with my hands. I always have a project of some sort in the making, whether its building a cabin or woodworking.

CC: Tell us one thing about yourself that people might not know?

SO: I’m big into reptiles and amphibians. Over the years I’ve kept and bred all types and species. We have a pet Giant African Snail in our office called Paddy Losty.

Congratulations, Sean. We’re proud to have you on our team and sincerely appreciate all your hard work!

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net or check out our current openings via LinkedIn or our Careers page.

Employee of the Month – Enzo Delacroche

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For the month of February, we are thrilled to introduce Enzo Delacroche, our latest Employee of the Month. Enzo is one of our talented mobile devices technicians, working at ComputerCare’s headquarters in Santa Clara. He started working at ComputerCare in June of 2017 and has proven to be a fast learner and a great addition to our mobile devices team. Enzo provides fantastic customer service, is always willing to help, and has been an asset working on recent iPhone projects.

We sat down with Enzo to get the inside scoop about his work at ComputerCare. Here’s a small part of our conversation:

CC: Describe your role here at ComputerCare
ED: I am a Mobile Device Technician and my main responsibilities are troubleshooting and repairing Apple iPhone and Android devices. There’s a nice mix of other devices such as iPads and Beats headphones to keep things interesting.

CC: What is the most rewarding part of your job?
ED: When a walk-in customer comes in and vents about the problems they’re having, they usually think that it will probably take a week to fix or that they will have to pay a lot for a repair. So, I definitely love seeing their reaction when I tell them that I was able to fix the issue with some quick troubleshooting and often with no charge for devices under warranty. Now that’s where it’s at.

CC: Do you prefer Macs or PCs?
ED: I was gifted a Mac for college and it has been my only laptop until recently. Macs are for sure very user friendly and are my go to, but I bought a PC, too, to use with certain applications that I wanted.

CC: What was the best gift you ever got from someone?
ED: For graduation, my girlfriend surprised me with plane tickets to Seattle. She knew that I’d never been outside California, and I’d always talked about how it rains a bunch there and how I’d like to visit. I never thought she would ever get us tickets and an Airbnb! Plus, it rained while we were there, so boom!

CC: What are some of your hobbies away from work?
ED: Some of my passions outside work include cooking foods from all sorts of different cultures. Ramen, chile verde pork stew, coconut curry, pizza from scratch, baked mac n cheese and fried chicken are just some of my favorites. I also enjoy practicing Tae Kwon Do, along with learning about various martial arts and their tools. Most recently I’ve been practicing bo staff.

Congratulations, Enzo. We couldn’t be happier that you’re part of our team.

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net or check out our current openings via LinkedIn or our Careers page.

Take Advantage of Apple’s iPhone Battery Replacement Program

        

Until the end of 2018, Apple has reduced the price of iPhone battery replacements for the iPhone 6 and later models to $29. Even better, if you bought AppleCare+ for your iPhone and it is still within the two-year hardware repair coverage window, then your iPhone battery replacement will be free.

Keep in mind that demand for this service is currently very high, so be sure to call ComputerCare directly before you bring your iPhone in for service. You can reach us at: ComputerCare Santa Clara: (650) 475-5500 and ComputerCare Seattle: (206) 743-8052.

The iPhones models included in the battery replacement program are:

  • iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus

When you bring your iPhone in to have its battery replaced, the first thing we do is run a standard diagnostic test to check the battery life and general health of your iPhone. Even if the results of the test show a healthy battery, Apple is allowing the replacement to go ahead.

MAKING AN APPOINTMENT IS EASY

You have several options. If you live near ComputerCare’s Santa Clara or Seattle locations, you can simply give us a call to see if we have batteries in stock before bringing your iPhone to us. Alternatively, you can start a ticket through our website here. If you don’t live or work near ComputerCare, Apple has made it easy to find a participating service provider through its support page. Remember, even if you successfully make an appointment, the app doesn’t keep track of battery stock information, so it’s best to phone ahead to be on the safe side.

To use the Apple’s appointment tool, go to Contact Apple Support and click on See Your Products. You’ll also need to sign in using your Apple ID.

Then, follow these instructions:

Step 1 – Choose ‘iPhone’

Step 2 – Choose “Battery, Power & Charging”

Step 3 – Choose “Battery Replacement”

Step 4 – Choose “Bring in for Repair”

(or send in for repair if you can wait – usually two weeks)

Step 5 – Confirm your location and carrier details.

The map will show availability and distance.

To schedule an appointment, click on a store and choose a time slot. DON’T FORGET TO CALL TO CONFIRM BATTERY AVAILABILITY. If batteries are in stock, the replacement process takes less than a day.

Last but definitely not least, before you bring your iPhone in for a battery replacement (or any major repair) BACK IT UP via iCloud or iTunes so that you don’t risk losing precious data.

ComputerCare is an Authorized Service Provider for Apple, Lenovo, HP, Toshiba and other brands. We are proud to offer repairs, servicing, upgrades and more on laptops, desktops and mobile devices, whether under warranty or not.

GOT QUESTIONS? Call us at:
ComputerCare Santa Clara, CA: (650) 475-5500
ComputerCare Seattle, WA: (206) 743-8052

iPhone 7 Repair for “No Service” Issue

        

Apple has announced an iPhone repair program for iPhone 7 devices experiencing a specific ‘No Service’ issue. If your iPhone 7 is exhibiting these symptoms, visit the Apple support site for information about the affected models and the service process: https://www.apple.com/support/iphone-7-no-service/

As an Apple Premium Service Provider, ComputerCare is happy to assist you with repairs for eligible devices, free of charge. We have locations in Santa Clara and Seattle, so contact us for an appointment. You can open a trouble ticket here, or call our Santa Clara or Seattle offices for help.

–       Santa Clara – (650) 475-5500

–       Seattle – (206) 743-8052

And remember, before bringing your iPhone in for service, back it up using iTunes or iCloud.

Employee of the Month – Joey Estella

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Welcome to 2018, everyone. The start of a new year gives us an opportunity to talk about another Employee of the Month. This month we have the pleasure of introducing Joey Estella, one of our mobile devices technicians. Joey joined ComputerCare in May of 2017, and already he has proven to be a valuable part of our team through outstanding performance in his day-to-day role as well as his active participation on various internal mobile projects.

We sat down with Joey to ask him about his work. Here’s an excerpt from our conversation:

CC: Describe your role here at ComputerCare
JE: I am a Mobile Device Technician. I work on all the mobile devices, ranging from iPhones and iPads to Beats headphones, Apple Watches, and some Android phones as well.

CC: What is the most rewarding part of your job?
JE: It’s truly rewarding to work with all the great people here at ComputerCare. I would not be where I am without the guidance and knowledge that these wonderful people have shared with me, and it’s awesome coming in every day to these unique individuals. I want to shout out to Enzo, especially, for everything he does, because our mobile device team wouldn’t be what it is without him. I also enjoy being able to share my skills with everyone, and I embrace the ability to be a utility man of sorts and take on different tasks at different times.

CC: What’s the most influential tech item in your life?
JE: It’s got to be my iPhone. It’s something that’s hard to be without for long periods of time, and it does so much more for me than just call and text. Plus, I’m a mobile technician! So, it’s got to be my iPhone!

CC: What was the best gift you ever got from someone?
JE: My English Bulldog, Bauer, was one of the greatest things I ever got. Unfortunately, he passed away last year, but his legacy definitely still lives on. I was an only child, so I thought of Bauer as my little bro. He was one of the greatest gifts ever.

CC: What are some of your hobbies away from work?
JE: When I’m not at work, I regularly follow sports, mainly baseball, basketball and football. I’ve been a diehard Giants fan since birth and I also love watching the Warriors and Niners. I also love playing golf; I try to get out on the course as many weekends as I can. I also play fast pitch softball. I’m really into fantasy sports as well like Fantasy Football and Fantasy Basketball.

CC: Finally, what’s one thing about you that people might not know?
JE: My fast pitch softball team won the past 3 championships in our league in San Francisco, and last season I was voted the league MVP. Also, my team won the San Francisco Mayor’s cup for golf, hosted by the late Mayor, Ed Lee.

Congratulations, Joey. Keep up the good work. You’re an asset to the company and we couldn’t be prouder!

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net or check out our LinkedIn page for current openings.

Employee of the Month – Patty Zamora

        

As we race toward the end of 2017, we present our final Employee of the Month for the year. This month, we’ve chosen Patty Zamora, one of our Technical Services Admins, located at a customer site in Mountain View. Patty has been with ComputerCare since April of 2015.

Anyone who works with Patty knows what a pleasure it is to have her on their side. Patty’s Team Lead had the following to say about her, “Patty is always on top of her work, and is very efficient. She helps our entire team, with shipping and receiving units, tracking assets, updating reports, performing cycle counts, and helping out anywhere she’s needed. Our jobs would be very difficult without her.”

We sat down with Patty earlier this week to ask her about her work. Here’s an excerpt from that conversation:

CC: Describe your role here at ComputerCare

PZ: As a Technical Services Admin here at the company, I provide administrative support to management and to my team. I also perform a variety of admin duties that help to facilitate the repair process on site.

CC: What is the most rewarding part of your job?

PZ: The most rewarding part of my job is knowing that my presence along with my skills make a difference to the team, and assist in making the team’s job easier.

CC: Mac or PC?

PZ: Personally, I prefer Macs for personal use simply because of their distinct multimedia features.

CC: What was the best gift you ever got from someone?

PZ: When I was a little girl, I received a My Size Bride Barbie for Christmas one year. It was the best gift ever, and I still have it to this day!

CC: Finally, what’s one thing about you that people might not know about?

PZ: I love to travel! There’s nothing better than exploring different cultures, foods and sceneries.

Congratulations, Patty. We appreciate your hard work and dedication to the team!

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net or check out our LinkedIn page for current openings.

Employee of the Month – Bill Castillo

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We’re always thankful for our crew here at ComputerCare. At this time of the year, we especially appreciate everything that they do each and every day to keep our customers’ devices in tip-top shape.

This month, we have the pleasure of putting the spotlight on Bill Castillo. Bill works at our headquarters in Santa Clara. He joined ComputerCare as a technician back in October 2015, and has proven to be a wonderful asset to the team.

Bill stands out thanks to his willingness to step up and complete any task at hand. He is our Thunderbolt display master, and always completes those repairs with ease. Bill also lends a hand to other members of the team whenever needed. He is the comedian of the group, and always keeps people laughing and smiling.

We sat down with Bill this week to ask him about his work, and his life away from the office. Here’s a small part of that conversation:

CC: Describe your role here at ComputerCare
BC: I’m a Computer Technician, and my main role is to diagnose and fix the devices and laptops that come in for repair.

CC: What is the most challenging part of your job?
BC: One of the most challenging things about being a computer technician is the pace of change. We see new systems with new requirements all the time, so keeping up with that can be difficult.

CC: What do you appreciate most about your work?
BC: My co-workers, and the support we give each other. It’s a very friendly and cooperative atmosphere that we all appreciate.

CC: What’s the most rewarding part of your work?
BC: It’s a great feeling whenever I find out what’s wrong with a system and get it up and running again. It’s really a sense of accomplishment.

CC: What was the best gift you ever gave someone?
BC: One of the best (and possibly the weirdest) gifts I’ve ever given was what you could call a Murder Bag. It was a duffle bag full of things like duct tape, a hacksaw, gas can, and bleach. On a side note, it was when Dexter was big, so that might help you understand a bit of the background to that story.

CC: Finally, what’s one thing about you that people might not know about?
BC: Something people definitely don’t know is that I was ordained by the Universal Life Church of Modesto California to perform weddings. If you’re ever in need, you know where to come.

Congratulations, Bill. We’re really thankful for everything you do!

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net or check out our LinkedIn page for current openings.

Tech Tip: Upgrading Your iPhone? Do This First.

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It’s that time of year again when many of us are thinking about upgrading to a new Apple iPhone. If you’re one of those people, there are a few important steps you should take to protect your identity before selling it or giving it to someone in your family.

An old iPhone can be a treasure trove of personal information, not least of which can include personal and work email, access to your subscription services and cloud storage, your photos and apps. Your phone was probably also paired to numerous headphones, car audio systems and a variety of smart watches and other devices throughout your home or office. So, before you sell or give away an iPhone, it’s really important to erase any information about you that you wouldn’t want others to have.

If you use iCloud, like many iPhone and iPad users do, one important thing to remember when deleting data from your device is that you should not manually delete contacts, documents, photos, or any other iCloud information while you’re signed in with your Apple ID. This permanently deletes your content from the iCloud servers and any of your devices signed in to iCloud.

According to an Apple support page, here are the steps you should follow. We’ve included links back to additional support pages for reference:

 

If you still have your iPhone:

  1. If an Apple Watch is paired to your iPhone, first unpair your Apple Watch.
  2. Choose an appropriate method to back up your device using iTunes or iCloud.
  3. Sign out of iCloud, iTunes and App Store.
    • If your iPhone is using iOS 10.3 or later, tap Settings > [your name]. Scroll down and tap Sign Enter your Apple ID password and tap Turn Off.
    • If you’re using iOS 10.2 or earlier, tap Settings > iCloud > Sign Out. Tap Sign Out again, then tap Delete from My [device] and enter your Apple ID password. Then go to Settings > iTunes & App Store > Apple ID > Sign Out.
  4. Return to Settings and tap General > Reset > Erase All Content and Settings. If Find My iPhone is activated, you may need to enter your Apple ID and password.
  5. If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device].
  6. If you’re switching to a non-Apple phone, you should deregister iMessage.
  7. If you have additional questions, you may need to contact your carrier for help transferring service to a new owner.

 

If you no longer have your iPhone

If you didn’t complete the steps above, and you no longer have your device, you should try the following:

  1. If had been using iCloud and Find My iPhone on the iPhone, sign in to iCloud.com or the Find My iPhone app on another device, select the iPhone to be deleted, and click Erase. After the iPhone has been erased, click Remove from Account.
  2. If you can’t follow either of the above steps, you should change your Apple ID password. This won’t remove personal information that’s stored on your old device, but it prevents the new owner from accessing or deleting content from your iCloud account.
  3. If you’re switching to a non-Apple phone, you should deregister iMessage.
  4. If you used Apple Pay with your old iPhone, you can remove your credit or debit cards at iCloud.com. Choose Settings and find which of your devices use Apple Pay, and click the device. Next to Apple Pay, click Remove.

We hope you get many years of use and enjoyment out of your iPhone. And don’t forget, if you’re in the Santa Clara or Seattle areas, ComputerCare handles warranty and non-warranty repairs on all Apple products, including battery replacement, screen repairs and much, much more. Go to our iPhone repair page for more information, and to submit a ticket.

Employee of the Month – Obed Hernandez

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Obed is based at ComputerCare’s Santa Clara office, where he is a valuable part of our accounting team.

We sat down with Obed recently to ask him about his role, and interests away from the office. Here’s an excerpt of our conversation:

CC: Describe your role here at ComputerCare
OH: I am an Accounting Clerk for ComputerCare. Basically, this means that I’m in charge of keeping all of the company’s financial records up to date, I’m also in charge of processing ComputerCare’s business transactions, like accounts payable and receivable, disbursements, expense vouchers and receipts.

CC: What is the most challenging part of your job?
OH: Accounting is all about making sure that every detail is just right. So, when you’ve been working long hours or you’re facing a tight deadline, it can be hard to maintain focus.

CC: Do you have a favorite tech gadget?
OH: Sure. I love smartphones because I appreciate how much easier they make our lives. Doesn’t everyone love their smartphone?!?

CC: We’ve heard that you love Apple Macs. Why is that?
OH: PCs are great, too, but I personally prefer Macs because of their software integration and track record of security.

CC: What do you do outside work?
OH: I love to visit National Parks. Two of my all-time favorites have to be Yosemite and the Grand Canyon. They’re amazing! I also like to travel around the world, and my next trip will be two whole weeks in China!

CC: Finally, what’s one thing about you that people might not know about?
OH: A lot of people know that I love music, but they probably don’t know that I’ve been playing the guitar and the piano since I was four years old.

Congratulations, Obed. You’re one in a million.

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net or check out our LinkedIn page for current openings.

Employee of the Month – Yvette Esquer

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We’re very proud to introduce our latest Employee of the Month, Yvette Esquer.

Yvette is the customer service supervisor at ComputerCare. Since joining the company in September 2016, Yvette has proven to be an incredibly valuable part of the team, always going above-and-beyond by supporting multiple locations and ensuring that every aspect of customer service is running smoothly.

We recently sat down with Yvette to ask about her role at ComputerCare, and her life outside work. Here’s an excerpt of our conversation:

CC: Describe your role here at ComputerCare
YE: As the customer service supervisor, I make sure that all of our customers are satisfied with our service and that our offices are up to date with all of their processes. I work closely on several of our client projects and deal with customer escalations at HQ whenever necessary.

CC: What is the most rewarding part of your job?
YE: I love seeing that happy look on customers’ faces after we have finished servicing one of their devices.

CC: Do you have a favorite tech gadget?
YE: I think it has to be my Apple watch. It keeps me on my toes with my health and helps me balance my home and work life at a glance.

CC: You’re a dog-lover, right? Tell us about your puppy.
YE: Yes, I received my puppy, Chikita, as a gift. She was the absolute best gift ever. She has brought us such great memories and joy.

CC: What do you do outside work?
YE: I love to go on a good adventure, especially if it involves ending up at a great ice cream shop! I enjoy spending my free time with my 1 year old niece. That usually consists of a lot of laughter and bananas.

CC: Finally, what’s one thing about you that people might not know about?
YE: I am completely obsessed with crime shows and podcasts! If I didn’t love what I do here at ComputerCare so much, I might have gone into the criminal justice field!

Congratulations, Yvette. And happy 1st anniversary at ComputerCare. We’re thrilled to have you as part of our team.

ComputerCare is growing! We’re always on the lookout for talented technicians and customer service representatives. If you’re interested in joining our team, connect with us via email: HR@ComputerCare.net