Use Apple’s website to reserve repairs at an Authorized Service Provider

If you’re having hardware issues with your Apple product and need to have it repaired, Apple’s website now makes it easier than ever.

For several years now users have been able to find the location of service providers, like ComputerCare, via the Apple website. Now, users are being given the option to see and reserve an appointment at a Genius Bar or an Authorized Service Provider directly through the website. This makes it much more convenient for users to find the help they need, when they need it, and at a nearby location.

Here are a few steps you’ll need to follow in order to take advantage of this new repair option.

  1. Click on “Start A Repair Request” in the support section of Apple’s website: https://getsupport.apple.com

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2. Select your device:

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3. Select the appropriate hardware issue to help identify the problem. For example, accidental damage.

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4.  You’ll be presented with several options, such as online chat and scheduling a call. If you’d prefer to have the device checked out in person, select “Bring it in for Repair.”

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5. Once you’ve made your choice, you’ll be asked to provide your Apple ID (unless you’re already signed in). If you’ve opted to bring your device in for repair, you’ll be asked for a preferred location. This will bring up a map that shows the availability of Apple Stores and Authorized Service Providers near you. In the screenshot here, you’ll see that ComputerCare has a slot at 9:40 am. If that slot works, reserve it!

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So what happens once you’re here? First, we’ll check your device in and verify warranty status. No matter what the issue may be, we strive to get your product up and running as quickly as possible, usually within just a couple of days.

And don’t forget, for less serious issues or questions, you can always reach out to Apple via the company’s dedicated Twitter account (@AppleSupport), where you’ll get product tips, tricks and customer support.

Georgia Rittenberg discusses the value of training in Network Computing

For some interesting insight into how a small company like ComputerCare tackles the chronic shortage for skilled workers, check out this article by our president, Georgia Rittenberg. The story, which focuses on the value of ongoing training in the workplace, was published recently in Network Computing.

Here’s an excerpt:

“With companies spending so much time and energy searching for the right talent, it’s imperative that they work hard to keep employees once they’re in the door. But offering a competitive salary and benefits is just a starting point. By establishing a robust training process that gives employees upward mobility and broadens their skill sets, companies can not only improve retention, but increase the quality and productivity of their staff…

… We’ve built a nimble team with transferrable skills, a quality that I often see mirrored in other successful small companies. Technicians can handle device repairs for every device across all of our OEMs, and customer service representatives are able to handle tasks like verification of device warranty status prior to the diagnostics phase with a technician. We’ve learned that teaching new skills to people is far easier than correcting bad habits picked up elsewhere. It may take more time, but it creates a higher quality employee who is engaged and worth his or her weight in gold.”

Enjoy!

Employee of the Month: Dave Tilney

We work with some amazingly talented and hard-working people here at ComputerCare, so we are proud to announce that we’re kicking off an Employee of the Month program to recognize the many ways we appreciate our staff. As a bonus, you’ll get to see a little bit about what goes on behind the scenes here at ComputerCare.

So, without further ado, here is our inaugural Employee of the Month post. This month, we highlight the work of Dave Tilney, a Lead Technician of one of ComputerCare’s onsite teams based in Mountain View. Dave has been the lead technician with multiple ComputerCare teams since joining the company back in 2014, and he has always shown exceptional leadership skills and a knack for working seamlessly with our clients and customers. As a plus, Dave always shown a genuine willingness to help answer questions and share his knowledge about hardware repairs. In fact, co-workers from his past teams often still reach out to Dave when they have tough questions or need advice.

davetilney_actionshot2-webWe know good work when we see it, so we really appreciate Dave’s commitment to quality with every task. He consistently goes above and beyond, and recently spent a week out in New York to help train one of our new technicians. Did we mention customer service? When he worked at our Santa Clara headquarters, Dave was in charge of working with walk-in customers, and he always took time to answer any of their questions or concerns. Dave is an all-round great guy and an absolute asset to our ComputerCare team!

When he’s not busy repairing laptops and other devices, Dave can often be found camping, mountain biking, snowboarding, playing baseball with his kids, or on weekend road trips. Some of his favorite foods include steak, pizza, BBQ, and taking his wife out for sushi on date night! Luckily, he doesn’t eat at his work station!

Congratulations, Dave. You truly deserve to be our first ever Employee of the Month!

If you’re interested in joining the ComputerCare team, connect with us via email: hr@ComputerCare.net.