ComputerCare Awarded Apple’s Premium Service Provider Status

        

We’re proud to announce that ComputerCare has been awarded Apple’s Premium Service Provider status for the second consecutive year. Having been an authorized service provider for Apple since 2008, ComputerCare today repairs the company’s full range of iPhones, MacBooks, iPads and more for a growing base of consumer and business clients.

Upon receiving the coveted ‘PSP’ status, ComputerCare’s president, Georgia Rittenberg, said, “There are many different criteria that a service provider must meet in order to earn Apple’s Premium Service Provider status. It requires outstanding performance from both the technical, and customer service teams. I’m so proud that the hard work and attention to detail we put into every single repair is being recognized and appreciated by our customers. We are thrilled and honored to once again be recognized by Apple for our continued commitment to technical support and customer care.”

Anyone who follows ComputerCare news may remember that back in 2016 we successfully launched a same-day iPhone display repair service in the Bay Area that now repairs hundreds of iPhones every month. In addition, a growing proportion of our business is being driven by an Apple Support app that allows consumers to make a repair appointment directly with ComputerCare or other Authorized Service Providers instead of waiting for help at a Genius Bar. Being the only Premium Service Provider in the Santa Clara area (and one of only 10 PSPs in California), ComputerCare appears at the top of that list.

If you’re experiencing any problems with your iPhone or other Apple products, we’d love to help. You can make an appointment with us directly by going to computercare.net and clicking on “Open a Ticket” at the top of the page.

Employee of the Month – Long Huynh

        

This month, we’re proud to introduce Long Huynh, our Employee of the Month for March 2017. Long is the Purchasing Supervisor at our headquarters here in Santa Clara, California.

Just like so many of our amazing colleagues here at ComputerCare, there are many reasons why Long deserves the Employee of the Month title. Not only is he extremely diligent and dedicated in his day-to-day role, Long is always undertaking new initiatives to improve various processes, shorten turnaround times or meet deadlines faster. Long also stands out from the crowd by always being willing to lend a hand when we are facing an extra workload or happen to be short of staff. We appreciate that kind of positive attitude, and see him demonstrate his commitment to ComputerCare and our customers on a daily basis. The best way to sum it up is that Long is an all-around champion and great person to work with.

Long Huynh 1When Long isn’t at his desk, he likes to hang out with friends and watch the occasional thriller movie that makes him jump out of his seat. He’s also an avid rock climber and hiker, and has been known to do some weightlifting, as well. He’ll need all that strength in a few months, when he goes on his first ever river rafting adventure in summer this year.

What else does Long have to say for himself? “I’m fascinated by the universe. There are so many things in it that we just can’t explain. We’re so tiny compared to this vast space, and life is so short that I try to approach issues with a positive attitude. I like to live day by day and enjoy the moment without getting stressed out. We are all made of stardust, and to stardust we will return.”

By the way, Long started working for ComputerCare way back in March of 2013. So not only is he our Employee of the month, he is also commemorating his 4th work anniversary as part of our team. We think you’ll agree, that’s cause for a celebration. Congratulations, Long!